Data Center Operations Cluster Manager, DCC Communities

About the role

The Data Center Operations (DCO) Cluster Manager leads and supervises a team of Data Center Managers and 100-150 hourly associates within Regional Data Centers. They are responsible for achieving organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of data center operations.

Responsibilities

• Lead and supervise a team of Data Center Managers (3-9 area and front-line managers) and 100-150 hourly associates within Regional Data Centers.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.
• Develop, improve, and share operational best practices across the globe.
• Hiring, managing, and developing the operations management team including data center managers and data center operations technicians.
• Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.
• Experience in successful insourcing and/or outsourcing specific task balancing internal skillsets with frugality.
• Continuous improvement of operational processes, procedures, methods, and tools.

Requirements

• 5+ years of managing managers experience.
• Experience in team management with 5 or more direct reports.
• Experience managing large teams of 150 people or more.
• Experience in the tech industry or equivalent.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• 5+ years of work in data centers with an emphasis on building and equipment operation experience.
• Experience working in data centers with an emphasis on building and equipment operation.

Skills

• Understanding of data center IT infrastructure and Amazon Web Services.
• Passion for Customer Experience.
• Think and act globally.
• Contribute to the operational excellence of Amazon.com data centers.

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Base salary range for this position is $145,400.00 - $254,500.00 USD annually.