Data Center Manager - Norcross

Responsible for the overall management, operation, maintenance, and budgeting of the Data Center, including electrical, mechanical, and HVAC systems. Ensures mission-critical uptime (100% reliability) and compliance with all customer SLAs. Serves as a leader and technical resource for Data Center Technicians and Critical Infrastructure Engineers, providing career development and coaching.

Responsibilities

• Serve as the primary point of contact for 24x7 on-call facility operations, ensuring all critical systems run optimally to support 100% uptime goals.
• Oversee the operation, maintenance, and repair of all mission-critical systems and equipment to ensure 100% uptime and strict compliance with customer SLAs.
• Manage the site budget, including staffing, maintenance, and repair costs, ensuring cost-effective operations without compromising service quality.
• Actively participate in regional and cross-market initiatives to drive operational improvements and greater business efficiencies.
• Ensure compliance with all company policies and procedures, aligning operational processes with organizational goals.
• Read and interpret technical documents such as blueprints, engineering specifications, and project plans for proper implementation of data center operations and infrastructure modifications.
• Lead and mentor a team of Engineers and Technicians, promoting best practices, adherence to company policies, and ongoing professional development.
• Identify operational constraints and propose and drive solutions to meet operational excellence objectives.
• Oversee disaster recovery drills ("dry runs") to ensure team preparedness for emergencies and system failures.
• Supervise the provisioning of customer orders, including electrical modifications, ensuring safe work practices are maintained.
• Assist with off-hours and weekend maintenance activities to ensure continued operations and quick recovery from unplanned outages.
• Prepare detailed reports on critical infrastructure performance, customer space and power utilization, and other operational metrics.
• Develop, implement, and maintain Method of Procedures (MOPs) and Standard Operating Procedures (SOPs) for all maintenance and operational activities.
• Provide training for operations staff, including the creation and delivery of training materials to enhance team knowledge and efficiency.
• Conduct regular facility inspections to ensure equipment functions correctly and the center is aesthetically maintained to a high standard.
• Lead customer tours of the data center, showcasing infrastructure and providing insight into its operations.
• Configure and manage monitoring and alerting systems for critical equipment, ensuring early detection and response to potential issues.
• Provide proactive and responsive support to the Flexential customer base, resolving or escalating issues in a timely and professional manner.
• Troubleshoot and document technical issues through the Flexential ticketing system, adhering to internal support procedures and standards.
• Execute routine maintenance tasks, including generating customer reports, performing system updates, and managing backup services.
• Ensure all customer Service Delivery Audit preparations are completed on time, complying with renewal deadlines and customer expectations.
• Perform other duties as assigned by management to support operational efficiency and customer satisfaction.

Requirements

• Associate's degree or 5+ years equivalent experience in a relevant field.
• Extensive training in management, soft skills, and emotional intelligence to effectively lead and develop teams.
• At least 3 years of experience in root cause analysis, troubleshooting, and problem-solving within a critical infrastructure environment.
• Proven experience in the operation and maintenance of critical data center infrastructure, including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDUs, chillers, pumps, air handling units, and CRAH units.
• Relevant military experience or applicable trade certifications are a plus.

Preferred Qualifications

• Electrical or mechanical certifications or an associate's degree (or higher) in a relevant engineering discipline.
• A minimum of 5 years working in data centers with a focus on building and equipment operations.
• 3+ years prior management or supervisory experience of a team environment.
• Ongoing engagement in leadership, management, and emotional intelligence training to foster personal and team growth.
• Proven ability to meet or exceed technical and functional depth in critical infrastructure systems and data center operations.

Pay

Annualized salary range offered for this position is estimated to be $120,000 - $140,000. The actual pay range depends on each candidate’s experience, location, and qualifications. Includes a discretionary annual bonus based on personal and company performance.

Benefits

• Medical, Telehealth, Dental, and Vision insurance
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D insurance
• Short Term and Long-Term disability
• Flexible Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Physical Requirements

• Ability to sit for extended periods of time.
• Walk or stand for 50% of the time.
• Moderate or advanced keyboard usage.
• Lift 50 lbs.
• Travel 5% of the time.

Safety Hazards

• Chemical
• Electrical
• Ergonomics
• Climb ladders
• Mechanical lift
• Noise
• Temperature extremes
• Trip/fall hazards
• Driving (must possess valid driver's license and insurance)