Data Center Manager

Description Summary

The Data Center Manager will lead personnel, processes, and daily operations for a 10 MW data center. This role oversees all customer activity, including installations, moves, and changes, while ensuring SLA compliance and exceptional service delivery.

Responsibilities

• Enforce safety protocols
• Manage PUE performance
• Support ITIL-based process improvement

Essential Duties

• Ensure customer activity is conducted in an orderly, safe, and secure manner
• Communicate with internal teams for status updates and implement actions for root cause analysis, problem remediation, and lessons learned
• Provide smart-hands assistance to customers as required
• Ensure safe and secure operating environments within the DC BLOX data centers, and correct or report any violations as prescribed in operating practices
• Maintain detailed documentation related to ticketing and service support calls
• Support efficient equipment/material receiving, shipping, asset management, and RMA processing
• Monitor performance measures and processes for audit and operational compliance
• Coordinate and maintain data center compliance with all certification requirements
• Adhere to standard and emergency operating procedures for the data center
• Report status regarding data center service availability, performance, and capacity utilization as required
• Manage vendors and partners responsible for maintenance and upkeep of data center equipment
• Coordinate equipment installation and delivery schedules in accordance with project plans
• Participate in and provide key input for data center construction and expansion planning

Skills And Abilities

• Experience as Data Center team leader or manager, including:
• Experience with personnel and shift coordination and management
• Experience with daily reporting and incident escalation handling
• Data center operations experience
• Experience writing processes, MOP, SOP, and RCA documentation
• Experienced and proficient with troubleshooting techniques and problem-solving in a 24x7x365 production environment
• Proficient in cabling and labeling equipment to provide customer cross-connects
• Must be proficient with Microsoft Office, especially Excel
• Working knowledge of monitoring technologies and methodologies (EPMS, BMS, SCADA, DCIM)
• Excellent communication and customer relationship skills
• Experience with implementing and maintaining SOC 2, and other related certification programs
• Experience with regulatory compliance (e.g. HIPAA, FINRA, FFIEC, FDIC, etc.)

Education/Training/Experience

• Minimum 5 Years of Experience working with data center facility equipment including chillers, pumps, UPS, PDU, Generator, Security Camera, Security badging systems
• Minimum 5 Years of Experience working in data center environments including managing cross connects, fiber/copper connectivity, performance monitoring and alerting, carrier support, meet me room management, and structured cabling in Data Center environments
• Minimum 3 Years of Experience as a people manager

Compensation Range

$120K - $140K