Data Center Manager, DCC Communities

About the role

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Routinely review ticket queue for large events and address accordingly
• Cookordination change management resources
• Guide, train and educate data staff on the best practices related to all service owner issues
• Manage and deliver mid-size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Manage a diverse team of data technicians with varying skills
• Provide weekly report to the data center manager
• Maintain the on-call schedule coordinating absence and vacations
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Write and deliver performance reviews for staff

Requirements

• 2+ years of people management experience
• 3+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities, or 1+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Qualifications

• Experience in project or program management
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities

Skills

Meets/exceeds Amazon’s leadership principles requirements for this role

Meets/exceeds Amazon’s functional/technical depth and complexity for this role

In-depth hardware knowledge and troubleshooting experience, system management tools and client/server environments

Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.