Data Center IT Engineer

This position is on-site at our facilities in Sterling, Virginia and is not eligible for Qualcomm immigration sponsorship.

About the Role

We have an opportunity in our Global Data Center Operations team for an intelligent and motivated Data Center Engineer who is enthusiastic about data center deployment and site reliability/management. As a member of our team, you will manage existing and new Qualcomm data centers in Sterling, Virginia. You will be responsible for the day-to-day operations of our data center, maintaining overall uptime, performance, and capacity. You will work with our current Sterling, Virginia data center lead and San Diego teams for site management, including cabling and site growth management.

Responsibilities

• Rack and install a large inventory of servers, storage, networking gear, data center gear, and serial consoles in our production environment.
• Perform initial configuration and provision for deployment: servers, network gear, and various infrastructure-related equipment (Console/ILO) configurations for sys-admins.
• Perform stringent site management and planning for production deployments and growth.
• Troubleshoot and remedy hardware issues, and provide detailed reports to management/administrators.
• Manage local vendors for procurement, installations, and remediation.
• Manage RMA/EOL/Disposal processes with various sources.
• Maintain an up-to-date inventory list of all hardware equipment for locations.
• Help with co-location capacity and growth planning, as well as rack and server layouts with corporate tools.
• Implement and follow best-practice methodology for maintaining a datacenter/co-location environment for power, cooling, and cabling.
• Track datacenter/co-location related issues and tasks via our ticketing system.
• Participate in a 24x7x365 on-call support rotation.
• Work in a structured cabling central patch environment with 10/40/100g patching knowledge.
• Use VFL and perform basic fiber troubleshooting, including proper fiber end-face cleaning procedures.
• Knowledge of Commscope iMvision Database is a plus.
• Add copper cabling patching connections, punch down/run cables.
• Read and understand cabling scopes of work.
• Manage cable integrators and audit performed work to the actual SOW.
• Apply Quality Assurance fundamentals.
• Add fiber MPO knowledge or fiber TX/RX principles.
• Troubleshoot fiber/copper and perform basic testing for support and troubleshooting.
• Serve as an escalation point from the service desk to resolve advanced system and/or application issues by interfacing with users, other IT Engineers, and vendors.
• Collect, troubleshoot, and debug issues with networks, systems, and/or applications by completing basic root cause analyses, and escalate issues both internally and externally as needed.
• Network with colleagues within your domain of expertise to gain insight, ideas, and connections.
• Available for travel as needed.

Requirements

• 3+ years of IT-related work experience with a Bachelor's degree OR 5+ years of IT-related work experience without a Bachelor’s degree.
• Bachelor’s degree in a technical field (e.g., Computer Engineering, Computer Science, Information Systems) OR Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing) and 1+ years IT-relevant experience OR High School diploma or equivalent and 3+ years IT-relevant experience.

Skills

• Accountability: Hold oneself and others accountable for measurable quality, timely, and cost-effective results.
• Adaptability: Adjust behaviors to work efficiently in light of new information, changing situations, and environments.
• Collaboration: Foster working together by establishing, communicating, and reinforcing shared values and objectives.
• Communication: Effectively exchange information with stakeholders and accurately understand partially expressed thoughts, feelings, and concerns.
• Financial Acumen: Understand in-depth financial information to make meaningful insights for business growth.
• Influence: Accomplish goals through others.
• People Development: Model and create an environment that promotes career development.
• Strategic Focus: Apply a comprehensive approach using business acumen and industry research to solve systematic complexities.
• Analytical Skills: Collect information and identify fundamental patterns/trends in simple to moderately complex data.
• Documentation: Document solutions to basic IT issues using standard policies and procedures.
• Escalation Management: Knowledge of procedures for incident escalation.
• IT Expertise: Basic knowledge of major operating systems, enterprise software applications, hardware, and middleware.
• IT Support: Operate basic features of IT support software and tools to provide IT services effectively.
• Monitoring: Interpret basic data from logs to monitor and maintain performance and identify security issues.
• Technical Troubleshooting: Knowledge of systematic approaches to solving common technical problems.
• Workstation Software: Thorough understanding of desktop operating systems such as Windows and OSX, including Microsoft Office Suite.

Physical Requirements

• Frequently transport between offices, buildings, and campuses up to ½ mile.
• Frequently transport and install equipment up to 50 lbs.
• Perform required tasks at various heights (e.g., standing or sitting).
• Monitor and utilize computers and test equipment for more than 6 hours a day.
• Continuous communication, including comprehension of information with colleagues, customers, and vendors both in person and remotely.

Pay

$36.82 - $55.24 per hour.

Benefits

• Competitive annual discretionary bonus program.
• Opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus).
• Highly competitive benefits package designed to support success at work, at home, and at play.