Data Center Infrastructure Technician - $26 CTC - ONSITE (CURRENT WI RESIDENT)

Delivers comprehensive enterprise data center infrastructure and service support

Provides day-to-day operational support, maintenance and long-term planning assistance to ensure subsystems and infrastructure function together and business needs are met.

• Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services and data center problems according to established policies, standards and procedures
• Interfaces with the Network Operations team to develop the physical infrastructure and network connectivity for installations at multiple sites including owned, leased, and collocation data center facilities
• Manages operational intake, outtake and coordinates disposal of data center and other equipment
• Specifies and facilitates technology procurements related to data center operations and/or service offerings
• Affords assistance, facilitation, and guidance on data center solutions and strategies
• Serves as a point of contact for internal and external stakeholders (including facility management), identifies needs, provides solution options, and communicates issue updates and resolutions
• Works closely with facilities, security, vendors, vendor management, and customer teams to support datacenter operations
• Maintains accuracy of the operational inventory of all data center equipment using the prevailing configuration management tools
• Installs, maintains, and troubleshoots data center IT assets and cabling infrastructure
• Interfaces with and guides vendors and customers to troubleshoot and install related server, storage and network equipment
• Maintains security access and ensures adherence to all policies, standards and procedures within the data centers
• Creates and maintains user training materials and basic technical documentation regarding data center related systems and operations, communicating changes to stakeholders
• Coordinates scheduled and emergency activities impacting the data center infrastructure
• Coordinates rack installations, decommissions, migrations, and deliveries
• Escorts visitors as required
• Assists with audits and operational readiness reviews
• Maintains knowledge of server, network, storage, rack security, and power distribution
• Captures and maintains accurate records of data center related events and incidents
• Supports incident response and communicates status updates to stakeholders

Required Skills

• 3 years of experience installing, decommissioning, and troubleshooting data center IT hardware and power/data cabling infrastructure
• 3 years of experience working closely with facility maintenance and security staff, solution vendors, and customers to support datacenter operations
• 3 years of experience working within data center environments supporting data and power distribution, developing the physical infrastructure and network connectivity for installations at data center facilities

Desired Skills

• Knowledge of electrical and mechanical systems in use in a data center environment including feeders, transformers, generators, switchgear, UPS systems, ATS/STS units, PDU’s, chillers, and air handling units
• Experience working with a datacenter visitor management system
• Experience with Data Center Infrastructure Management (DCIM) tools