Data Center Infrastructure Delivery Manager, DCC Communities

About the role

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers, and we are looking for an Infrastructure Delivery Manager to join our expanding Infrastructure Operations team for a new region build in Hamlet, NC. We are currently looking for a candidate with experience in people management, a robust technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate for this role will create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability. The mission of the team is to deliver network capacity on time with zero rework.

An Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for growing a team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as responsible for driving low voltage structured cabling across the Amazon data center platform.

Key job responsibilities

• Prioritize and assign tasks to data center technicians and operators
• Manage inbound hardware installation from receiving through deployment stages
• Manage the installation of cabling infrastructure in a data center environment
• Guide, train and educate staff on the best practices related to all service owner issues
• Manage tasks and deliverables across small to large-size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Provide weekly reporting to the data center managers
• Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Drive compliance to Amazon performance management requirements

A day in the life

This role requires managers to conduct daily in person safety inspections, meetings, and operational tasks across Carolina data center locations. Attendance in person at regional manager staff meetings at data center locations outside of Hamlet, NC may be required at times.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Basic qualifications

• 2+ years of in a data center technology role experience
• 2+ years of in a management or team lead function experience
• A+ or CND (Certified Network Defender) or Network+ or Security+

Preferred qualifications

• Knowledge of networking infrastructure topology
• Experience using data and metrics to determine and drive improvements
• 3+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 3+ years of knowledge of network cabling, optic types, and test equipment