Data Center Infrastructure Delivery Manager, DCC Communities

About the role

Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains the critical networks powering global technology. In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Responsibilities

• Manage and develop teams of technicians and engineers, providing both technical and leadership expertise while ensuring the highest levels of performance.
• Deliver capacity to existing data centers and help build and bring online new data centers.
• Continuously improve all processes and procedures.
• Assist and manage relationships with external vendors and contractors.
• Liaise with internal teams and management groups.
• Ensure adherence to and exceed local health and safety standards in all data centers.
• Create and maintain metrics on all aspects of data centers and utilize those metrics to drive positive changes.
• Assist in implementing service methodologies including incident management, problem management, change management, and capacity management.
• Support data centers in various operational stages, which may require travel to established locations for training until your designated site becomes fully operational.

Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
• 2+ years of experience in a data center technology role.
• 2+ years of experience in a management or team lead function.
• 2+ years of TCP/IP networking, network cabling, fiber, optic types, and test equipment experience.

Qualifications

• Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles.
• Certification in a relevant field (CCENT - Cisco Certified Entry Networking Technician, Network+, or CCNA - Cisco Certified Network Associate).
• Experience working a flexible schedule including weekends, nights, and holidays.
• Experience conducting behavioral interviews and hiring.
• Understanding of networking infrastructure topology.

Pay

USA, NC, HAMLET - $78,400.00 - $137,300.00 USD annually.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.