Data Center Infrastructure Delivery Manager, AWS DC Operations

About the role

Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains the critical networks powering global technology. In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the clouds running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Manage a group of technicians installing and building server rack capacity for customers.
• Demonstrate passion for customer experience, think and act globally, and contribute to innovations in data center infrastructure.
• Manage and develop teams of technicians and engineers, providing technical and leadership expertise and ensuring the highest levels of performance.
• Deliver capacity to existing data centers and help build and bring online new data centers.
• Constantly improve all processes and procedures.
• Assist and manage relationships with external vendors and contractors.
• Liaise with internal teams and management groups.
• Ensure adherence to and exceed local health and safety standards in all data centers.
• Create and maintain metrics on all aspects of data centers and utilize them to drive positive changes.
• Assist in implementing service methodologies including incident management, problem management, change management, and capacity management.

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Basic Qualifications

• 2+ years of experience in a data center technology role.
• 2+ years of experience in a management or team lead function.
• 2+ years of TCP/IP networking, network cabling, fiber, optic types, and test equipment experience.

Preferred Qualifications

• Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering).
• Certification in a relevant field (CCENT - Cisco Certified Entry Networking Technician, Network+, or CCNA - Cisco Certified Network Associate).
• Work flexible schedule including weekends, nights, and holidays.
• Knowledge of networking infrastructure topology.
• Behavioral interviewing and hiring experience.