Data Center Generator Service Technician

Safety, Customer Satisfaction, and Business Responsibilities

The Generator Service Technician is responsible for identifying, troubleshooting, diagnosing, and providing quality repairs of electrical generator systems and related engine mechanical failures. They are the technical expert and primary customer support contact, ensuring continuous communication with customers to maintain data center uptime and availability.

Key Job Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform Preventive Maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Manage daily work requests and execute projects from conception to completion
• On-site support of contractors, sub-contractors, and vendors, ensuring compliance with established practices, procedures, and local legislation
• Work schedule changes depending on specific site needs, including shifts up to 12 hours and potential on-call rotations

Physical Requirements

• Willingness and ability to work in physical conditions with reasonable accommodations
• Regularly lift and/or move up to 39 pounds independently
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position

Essential Requirements

• Ability to travel to or commute to data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Basic Qualifications

• 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of Microsoft Office products and applications experience

Preferred Qualifications

• 2+ years of data center engineering experience
• Experience reading and writing procedures, technical documents, and engineering drawings
• Associate's degree in related field, or technical degree in related field