Data Center Engineer - L2

Responsibilities

• Shift Management
• ServiceNow Data Center Queue Monitoring
• Provide support to L3 teams during network upgrades, server patching, and other activities
• Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing
• Perform hardware decommissions and cable removal
• Coordinate DCS IT asset redundant power requirements with facilities staff to ensure proper load balance and fail-over capacity
• Prepare and coordinate incoming/outgoing shipments
• Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed
• Perform remote hands support (e.g., power cycles, physical environment inspections, cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and entering troubleshooting commands)
• Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities, ensuring compliance with site standards
• Carry out daily housekeeping checks of the data halls and record findings
• Support service management and related processes by creating, updating, approving, and closing associated assigned tickets
• Ensure method statements and risk assessments are prepared and used for all tasks, adhering to safe working practices

Experience Required

Serves as the first responder to investigate any issues or concerns relating to the Data Center systems, including:

• Conducting fault diagnostics and rectifying hardware failures and network channel connectivity
• Installing, relocating, and decommissioning DCS IT equipment (servers, switches, routers, etc.)
• Cable installation, hardware upgrades, and replacing failed components
• General maintenance and housekeeping of DCS IT services

Education

Graduation in IT