Data Center Engineer
Responsibilities
- Provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime.
- Design and implement standard procedures.
- Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability.
- Expertly diagnose complex system malfunctions to isolate issues to Dell, other OEM vendors, or software, and execute appropriate action plans.
- Enforce safety, quality, and documentation guidelines during interventions.
- Perform initial system health checks and environmental audits to ensure compliance with operational standards.
- Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory.
- Collaborate strategically with Customer Delivery Executive (CDE), Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols.
- Conduct root cause analysis to identify issues and implement preventive measures to avoid future occurrences.
- Communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction.
- Actively identify recurring issues and propose process enhancements or automation opportunities to improve service efficiency and reduce downtime across customer environments.
- Conduct and actively contribute to on-call rotations or extended hours support (when required).
- Collaborate with engineering teams to validate firmware updates and compatibility before deployment.
- Author comprehensive technical documentation for recurring issues and share with global support teams.
Skills
- Data center
- Rack and stack
- Cabling
- Hardware
- Troubleshooting
- Infrastructure
Top Skills Details
- Data center
- Rack and stack
- Cabling
- Hardware
- Troubleshooting
- Infrastructure
Job Type & Location
This is a Contract position based out of Memphis, TN.
Pay And Benefits
The pay range for this position is $45.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Memphis, TN.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.