Data Center DCIM Program Leader - Infrastructure Operations
About the role
We are seeking a DCIM Program Leader to build, scale, and own our Data Center Infrastructure Management (DCIM) program. This leadership role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world’s largest and most important cloud networks.
- Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
- Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
- Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
- Drive a culture of continuous improvement by championing standardization, optimization, and automation.
- Own incident response, root cause analysis (RCA), and executive-level communication during critical events.
- Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.
Responsibilities
Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
Drive a culture of continuous improvement by championing standardization, optimization, and automation.
Own incident response, root cause analysis (RCA), and executive-level communication during critical events.
Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.
Desirable Skills, Knowledge, And Experience
You are an experienced engineering leader and DCIM expert, with a passion for building high-performing teams and a track record of driving operational excellence. You will set strategy, establish priorities, and mentor a group of top technical talent. This role is for a hands-on leader who can rapidly learn, adapt, and apply learnings to enable fast and sustainable growth. You thrive in a hyper-growth environment and have an outstanding ability to get things done under pressure while leading with optimism and grit.
You have a proven track record of scaling teams, driving change, and being a well-respected technical leader and people manager. You are not just a manager, but a mentor who can grow and empower your team to ensure an energized, motivating, and inclusive work environment.
You are Principled; you are the guardian of data integrity, refusing to allow undocumented changes. You are Curious; you seek novel ways to automate workflow integration with proprietary Cloudflare systems to achieve zero-touch provisioning.
Education
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
Experience
7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle.
4+ years managing a major DCIM platform (Nlyte preferred).
Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment.
Experience with leading change management in ERP and asset management transformation efforts.
Technical Skills
Expert with ERP asset management and maintenance functionalities.
Expert-level knowledge of ITIL v4, particularly Change and Configuration Management, with demonstrable experience enforcing standards at a global scale.
Strong understanding of Data Center infrastructure, including data center hardware (servers, storage, networking equipment) and their configurations.
Ability to analyze complex data and generate detailed reports.
Soft Skills
Exceptional attention to detail and strong organizational skills.
Excellent problem-solving and root cause analysis capabilities.
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders.