Data Center DCIM Program Leader - Infrastructure Operations

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

About The Role

We are seeking a DCIM Program Leader to build, scale, and own our Data Center Infrastructure Management program. This leadership role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks. Cloudflare’s global network spans more than 330 cities, and is a key strategic asset that supports all of our customers and products. As a leader on this team, you will play a crucial role in ensuring the performance, availability, and security of our infrastructure.

Responsibilities

• Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
• Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
• Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
• Drive a culture of continuous improvement by championing standardization, optimization, and automation.
• Own incident response, root cause analysis (RCA), and executive-level communication during critical events.
• Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.

Desirable Skills, Knowledge, And Experience

• An experienced engineering leader and DCIM expert, with a passion for building high-performing teams and a track record of driving operational excellence.
• A hands-on leader who can rapidly learn, adapt, and apply learnings to enable fast and sustainable growth.
• Able to set strategy, establish priorities, and mentor a group of top technical talent.
• Principled; you are the guardian of data integrity, refusing to allow undocumented changes.
• Curious; you seek novel ways to automate workflow integration with proprietary Cloudflare systems to achieve zero-touch provisioning.

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.

Experience

• 7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle.
• 4+ years managing a major DCIM platform (Nlyte preferred).
• Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment.
• Experience with leading change management in ERP and asset management transformation efforts.

Technical Skills

• Expert with ERP asset management and maintenance functionalities.
• Expert-level knowledge of ITIL v4, particularly Change and Configuration Management, with demonstrable experience enforcing standards at a global scale.
• Strong understanding of Data Center infrastructure, including data center hardware (servers, storage, networking equipment) and their configurations.
• Ability to analyze complex data and generate detailed reports.

Soft Skills

• Exceptional attention to detail and strong organizational skills.
• Excellent problem-solving and root cause analysis capabilities.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders.