Data Center Customer Operations IV - Miami, FL

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

About Equinix

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. We connect the world's leading businesses to their customers, employees, and partners through our global platform of interconnected data centers. At Equinix, we welcome bold ideas, value human connection, and empower everyone to shape their future. Joining our operations team means being at the center of everything—maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities, and society.

About the role

As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services. In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.

Responsibilities

• Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction.
• Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests.
• Execute and coordinate installations, de-installations, and modifications of:
  • Cabinets and cages
  • Cross-connects
  • Power services
  • Cable containment systems
  • Custom customer solutions
• Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs.
• Prioritize multiple requests and projects while maintaining service level commitments.
• Partner with internal teams to resolve operational and technical challenges.
• Identify process improvement opportunities and recommend enhancements to operational procedures.
• Serve as a resource and mentor for less experienced team members.
• Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery.

Requirements

• Strong experience in data center operations, telecommunications, networking, or critical infrastructure environments.
• Advanced troubleshooting and problem-solving skills with the ability to work independently.
• Experience managing complex customer requests and balancing multiple priorities in a fast-paced environment.
• Knowledge of structured cabling, cross-connects, power infrastructure, and data center best practices.
• Strong communication and customer service skills.
• Ability to make sound decisions, take initiative, and drive issues to resolution with minimal supervision.
• Experience leading projects, coordinating activities, or mentoring team members is highly valued.

Qualifications

• High School/GED (minimum education required).

Why this role matters

This is an opportunity to work at the heart of the digital infrastructure that powers the world's businesses. As a Level IV technician, you'll have the autonomy to solve complex problems, influence operational improvements, and make a direct impact on customer success while continuing to grow your technical and leadership capabilities.

Pay

The targeted pay range for this position in Miami, FL is $70,000 - $105,000 USD annually. Our pay ranges reflect the minimum and maximum target for new hire pay for full-time positions, determined by role, level, and location. Individual pay is based on job-related skills, experience, and relevant education and/or training. The range shown reflects base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Location: Miami, Florida