Data Center Customer Operations Technician IV

Responsibilities

• Manage and prioritize work orders, ensuring timely execution of moderately complex requests
• Collaborate with cross-functional teams to resolve customer tickets efficiently
• Complete required reporting with accuracy; support ad-hoc reporting needs
• Maintain detailed and clear documentation of all activities
• Identify workflow gaps and recommend process enhancements
• Perform moderately complex rack-and-stack installations and follow installation plans
• Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components
• Identify capacity constraints and escalate as needed
• Conduct quality checks on installations and on-site support tasks; recommend improvements
• Assist with tape changes and backup support functions
• Execute moderately complex cross-connect installs, modifications, terminations, and testing
• Install, test, and verify various circuit types (e.g., switched, multiplexed)
• Support Layer 1–3 testing and certification activities
• Partner directly with customers to resolve technical issues and recommend solutions

Qualifications

• A high school diploma or equivalent
• 2-4 years of related technical or data center experience
• Strong understanding of standard operating procedures and basic installation/test methodologies
• Ability to work cross-functionally, document work clearly, and engage with customers professionally
• Comfortable working in a fast-paced, hands-on environment