Data Center Administrator

About the role

Data Center Administrator works under limited supervision to perform basic, intermediate, and advanced data center functions. Performs advanced troubleshooting and resolution of Data Center infrastructure problems.

Responsibilities

• Assist with maintaining building security and respond to building emergencies on a 24‑hour basis.
• Serve as a backup to the Data Center Manager, as directed.
• Provide support to customers, staff, and contractors.
• Perform day‑to‑day management, updates, maintenance, and troubleshooting of all infrastructure systems.
• Perform other maintenance duties as assigned by the Data Center Manager.
• Monitor contractor performance and work closely with outside vendors and contractors to ensure work is completed according to specifications.
• Inspect proper monitoring, logging, and reporting on Data Center functions through direct observation and reported data.
• Oversee appropriate responses and checks for correction of issues related to Data Center operation, such as monitoring alarms, ticket requests/incidents, or direct observation.
• Oversee the proper use of monitoring systems to identify problems or issues with the Data Center infrastructure.
• Participate in root‑cause analysis and follow up to ensure the issue is addressed at the root level.
• Effectively represent Data Center operations interests during internal meetings and with outside vendors/partners.
• Work on individual or group projects related to the operation and maintenance of the Data Center under the direction of the Data Center Manager.
• Perform immediate cleaning duties necessary to maintain a clean and safe facility.
• Follow power outage response procedures and methods.
• Conduct visual inspection procedures of various equipment or systems.
• Apply Data Center equipment/systems troubleshooting methods.
• Install and maintain all facilities and customer cross‑connects.
• Manage incoming and outgoing shipments (with the help of the NOC), including preparation of outgoing packages, return shipments, receipt of deliveries, and handling of large or heavy parcels.
• Support Data Center audits and certifications.

Skills

• Effective oral and written communication with employees, contractors, vendors, and customers.
• Self‑starter and team player.
• Organized with the ability to provide deliverables in support of project plans.
• Firm understanding and operation of building automation systems for all mechanical equipment.
• Ability to interpret processes, flow charts, building plans, and schematics.

Qualifications

• 2–5 years of data center operations experience.
• Ability to understand and follow oral and written instructions.
• Ability to prioritize and manage multi‑functional tasks.
• Ability to work effectively under pressure and against strict time constraints.
• Ability to develop organizational talent.
• Attention to detail and quality of work.
• Strong analysis and problem‑identification skills.
• Ability to travel to various work‑site locations on demand.

Working Conditions

Work is performed primarily indoors with regular exposure to medium‑voltage equipment and hazards associated with maintaining equipment systems (e.g., mechanical systems, infrastructure building automation systems, and controls). Frequent use of hand and power tools, bending, kneeling, squatting, and climbing in cramped spaces. Frequent use of ladders or man lifts up to 20 feet. Frequently lift up to 50 pounds with or without assistance.

Travel Requirements

Approximately 50 % travel to various work‑site locations on demand.