Data and Process Coordinator (Req #1438)

Overview

As a Data and Process Coordinator, you will play a key role in supporting the Managed Services Center (MSC) by coordinating data and process activities, including onboarding, ticketing system operations, customer management database (CMDB) development, and quality assurance initiatives.

Essential Functions

• Collect and organize data from various sources.
• Perform data entry, verification, and editing to ensure accuracy.
• MSC Onboarding and/or Enhanced Maintenance Support (EMS) reconciliation for ServiceNow CMDB, including foundation load sheets.
• Conduct data quality control to identify and resolve discrepancies.
• Affirm data validation and security protocols.
• Reconciliation of device data across multiple data sources.
• Vendor contract reconciliation and load sheets, including renewal follow up.
• Maintenance of contract updates within ServiceNow.
• Update and maintain ServiceNow task status updates to resolve assigned tasks.
• Work with internal teams and vendors to ensure accurate information is loaded into the CMDB.
• Afford assistance with management's requests for ServiceNow updates.
• Afford assistance with Knowledgebase, Documentation, Auditing and Business Continuity and Disaster Recovery requests.
• Provide testing and quality assurance for various tool sets and processes.

Qualifications

• Associate degree or equivalent experience.
• Proficient in Microsoft Excel.
• Excellent organizational skills.
• Excellent analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote setting.
• Knowledge of supporting and administrating ServiceNow.
• Understanding of internal IT controls (e.g., Sarbanes-Oxley and SSAE16) preferred.
• Foundations level understanding of ITIL best practices.
• Willingness to perform keyboard intensive work 90% of the time.

Position Specifics

• The initial base salary range for this position is expected to be between $19.23 and $28.84 hourly.
• The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location.
• In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

Details of Participation in Benefits Plans

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

About ePlus

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.