Data Analyst, Payments

About the role

As a Data Analyst on the Payments team, you'll be at the forefront of shaping our understanding of customer behavior, payments product performance, and operational efficiency. You'll work closely with product managers, engineers, and other stakeholders to translate business questions into actionable insights. Your work will directly impact key decisions related to our banking products, features, and overall strategy.

Responsibilities

• Analyze large datasets to uncover trends, patterns, and improvement opportunities in banking products and services.
• Build and maintain dashboards and reports to track KPIs and deliver clear insights to stakeholders.
• Conduct discovery and deep-dive analyses to support data-driven decision-making.
• Partner with product managers and engineers to define and measure the success of features and initiatives.
• Design and evaluate experiments to optimize products and enhance customer experience.
• Monitor and analyze customer behavior across deposits, transactions, and other banking activities.
• Deliver actionable insights to leadership on emerging trends and innovation opportunities.
• Work with analytics and backend engineers to ensure accessible, accurate, and high-quality data.
• Communicate findings and recommendations effectively to both technical and non-technical audiences.
• Continuously improve data analysis processes and methodologies.
• Uphold data integrity, accuracy, and governance across analytics pipelines.
• Support production analytics and fraud response through participation in on-call rotations.

Requirements

• Bachelor's degree