Data Analyst, Management Data Analysis

About the role

National Grid is hiring a Geographic Information Systems (GIS) Data Analyst for our Electric Data and Systems team department in Syracuse, NY.

Responsibilities

• Own the customer experience for National Grid’s ArcGIS Online application which includes resolving issues, expanding capabilities, and driving product value with a goal of increasing staff productivity and adoption.
• Administer and provide end-user support for our electrical ArcGIS Online suite (IMAP): Maintain the active member directory as well as their ArcGIS Online roles. Proactively monitor the servers and systems that keep ArcGIS Online up and running. Triage and resolve technical and product questions submitted by the business and translate recurring support themes into prioritized improvement goals.
• Create and maintain customer-facing enablement documentation: onboarding guides, release notes, step-by-step playbooks, and responses to frequently asked questions.
• Oversee and mentor staff on data governance rules and data management best practices. Lead group training sessions, webinars, and 1:1 office hour meetings to accelerate adoption and showcase new features and tools.
• Perform spatial analyses using geoprocessing tools available in ArcGIS Pro and its extensions. Maintain an understanding of end-to-end data flows and relevant source systems as well as the data sets and associated schemas available through National Grid’s centralized data repository.
• Collaborate with stakeholders on asset data reporting needs. Proven experience working with diverse teams and individuals. Demonstrated customer service as well as verbal and written communication skills, including a proven ability to effectively communicate with peers and both technical and non-technical stakeholders.

Requirements

• Bachelor’s Degree in Geography, Information Systems, Data Sciences, or Data Analytics is preferred. Associate’s degree in a related field with similar work experience will be considered.
• Demonstrated analytical skills, problem solving, and decision-making capabilities.
• Proficient with computer applications, including relational databases, spreadsheets, and other general applications.
• Ability to prioritize tasks and work independently and effectively in a matrix environment.
• Experience working with GIS tools and spatial data systems is required: Esri ArcGIS Pro and ArcGIS Online are required. GE Smallworld GIS and Safe FME are a plus.
• Experience working with any of the following is highly desirable: Python, Pandas, SQL, Microsoft PowerBI, JavaScript or other web development frameworks.
• Experience working with utility asset information as well as LiDAR and photogrammetry data is desirable.
• Ability to synthesize customer feedback into actionable insights and improvements.
• Ability to troubleshoot technical issues, translating between technical teams and business stakeholders.

Qualifications

• Ability to respond to storm emergencies as required.
• Valid driver's license and safe driving history.

Benefits

Salary: $75,000.00 - $88,000.00 USD annually

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.