Data & AI Senior Technical Delivery Manager

About the role

The Senior Technical Delivery Manager at Matrix's Data & AI practice is responsible for owning and delivering complex data and AI programs for strategic enterprise clients across various industries. The role involves leading multi-workstream programs, managing teams, driving technical quality, and maintaining client relationships.

Responsibilities

• Own delivery of multi-workstream Data & AI programs from kickoff through steady-state, ensuring scope, schedule, margin, quality, and client outcomes.
• Build and maintain delivery plans, RAID logs, sprint cadences, and governance rhythms that withstand executive scrutiny.
• Run status reporting and steering committees to surface risk early and communicate effectively with clients.
• Manage change control by identifying scope drift, quantifying impact, and negotiating change orders without damaging relationships.
• Lead blended onshore/offshore teams of 8–25 engineers, architects, analysts, and consultants across multiple concurrent workstreams.
• Set delivery standards and hold the team to them, including code review discipline, documentation, environment hygiene, DevOps practices, and staff planning.
• Coach and develop team members; own staffing plans, ramp-up, and performance feedback in partnership with practice leadership.
• Resolve technical and interpersonal blockers quickly, escalating only what genuinely needs escalation.
• Own the client relationship by serving as the primary day-to-day point of contact for client program sponsors, data leaders, and business stakeholders.
• Translate between business intent and technical reality in both directions, and advocate for the client when necessary.
• Run executive-level communication, including QBRs, KPI reviews, escalation handling, and recovery plans when a program is off track.
• Protect client satisfaction as a measurable outcome, not a feeling.
• Drive technical quality by providing oversight on solution design across Snowflake, Databricks, and the surrounding modern data stack, ensuring delivery follows sound patterns for data modeling, pipeline orchestration, governance, security, cost management, and production support.
• Oversee delivery of AI/ML and GenAI workloads, including model lifecycle, evaluation, and responsible-AI considerations where applicable.
• Grow the account by identifying and shaping follow-on opportunities within existing accounts, contributing to SOWs, estimates, and staffing models, and supporting pre-sales as the delivery voice in pursuits.
• Contribute to practice assets such as delivery playbooks, accelerators, reusable frameworks, and lessons-learned.

Requirements

• 10+ years in technology delivery, with at least 5 years managing complex data or analytics programs.
• Consulting or professional services background, understanding utilization, margin, SOWs, change orders, and the difference between a client and an employer.
• Hands-on working knowledge of Snowflake and/or Databricks in production environments, with familiarity in warehouse vs. lakehouse architecture, Delta/Iceberg, Unity Catalog or Snowflake governance, workload optimization, and platform cost drivers.
• Familiarity with the surrounding modern stack: ELT and orchestration (dbt, Airflow, ADF, Fivetran), cloud platforms (Azure, AWS, or GCP), BI and semantic layers (Power BI, Tableau), and CI/CD for data.
• Demonstrated experience leading distributed onshore/offshore delivery teams.
• Track record of direct executive-level client engagement, including at least one program you personally recovered or turned around.
• Strong command of Agile and hybrid delivery methods, and the judgment to know which one a given client actually needs.
• Excellent written and verbal communication skills; comfortable presenting to a room of senior stakeholders.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Preferred

• Experience in one or more of: financial services, CPG, retail, or construction/AEC.
• Exposure to Dataiku, MLOps tooling, or GenAI and agentic solution delivery.
• Prior background as a data engineer, BI developer, or solution architect before moving into delivery leadership.
• Certifications: Databricks, Snowflake (SnowPro), cloud platform (Azure/AWS/GCP), PMP, or SAFe.
• Experience with data governance, data quality, or regulatory-driven programs (privacy, AML, model risk).
• Ability to travel to client sites as needed (typically [X]%).

What Success Looks Like

• First 90 days: Know your accounts, teams, and risks; have current delivery plans, governance cadence, and clients know who you are.
• First 6 months: Programs are landing on schedule and on margin; escalations are down; at least one follow-on opportunity has been shaped from within an existing account.
• First 12 months: Accounts are reference-able; team is stronger than when you inherited it; something you built — a playbook, an accelerator, a delivery standard — is being reused across the practice.

Why Join Us?

You’ll work with a talented global team, contribute to meaningful technical initiatives, and help shape a high-performing DevOps culture. Matrix is a global, dynamic, and fast-growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market. We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world’s leading software vendors. With deep expertise across both the private and public sectors—spanning Finance, Telecom, Healthcare, Hi-Tech, Education, Defense, and Security—Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio. At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee’s contribution is critical to our continued growth and future success. Matrix’s success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth—together. Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.