Data & AI Network Ops Lead

About the role

You will be responsible for the strategic design, implementation, and operational management of the ServiceNow CMDB, data, and AI Ops capabilities. This leadership role is central to establishing a 'single source of truth' and driving operational intelligence across a complex, multi-domain telecommunications environment.

Key responsibilities

• CMDB & Data Governance
• Platform Implementation
• AI Ops Enablement
• Integration & Enrichment
• Operational Intelligence
• Leadership & Collaboration

Required experience

• Experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping, and Event Management
• Expertise in data governance, data quality management, reconciliation, and CI lifecycle management
• Proven experience in implementing AIOps use cases such as event correlation, service impact analysis, and automated remediation
• Ability to build operational dashboards, KPIs, reports, and service health views using tools like ServiceNow Performance Analytics
• Experience in integrating data from a wide range of sources, including monitoring platforms, OSS systems, and cloud environments
• Experience with other OSS/AIOps platforms (e.g., Netcracker, ElasticSearch)
• Familiarity with graph databases, vector databases, and knowledge graphs
• Experience with data streaming and processing platforms (e.g., Kafka, Google BigQuery)

Preferred certifications

• ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or Event Management
• ITIL 4 Foundation
• Certifications in Data Governance, AI/ML, AIOps, or major cloud platforms (Azure, AWS, GCP)
• Observability platform certifications (e.g., Splunk, Dynatrace, Datadog)

What we offer

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Security clearance

All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.