Damage Specialist

Key Responsibilities

• Perform on-site assessments of underground and aerial cable plant damages.
• Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc.
• Professionally photograph and document the damaged scene to accurately portray and determine liability.
• Collaborate with the client’s locate company and exchange relevant damage information.
• Analyze and review all evidence related to third-party utility damage for the purpose of determining a liable party.
• Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards.
• Build and develop a professional working relationship with the client, contractors, technicians, management team, and other personnel.
• Work with the client and contractors to obtain and write up job repair costs from the damage.
• Compile all case-related material and email it to the local handling office.
• Assist the Claims Recovery team with follow-up actions after damage site reviews.
• Develop and maintain monthly market reporting and lead client meetings to review updates.
• Maintain a working knowledge of the entire PRG claims process.

Required Qualifications

• Must possess a valid and current driver’s license, reliable personal vehicle suitable for representing the company, and auto insurance meeting both federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
• Must be willing and able to utilize a personal vehicle for work-related travel as required.
• Must possess strong written and verbal communication skills.

Preferred Qualifications

• Proficient in Microsoft Word and comfortable using public or shared computer systems.
• Strong analytical and logical reasoning skills.
• Familiarity with the cable industry and/or utility locating industry.
• Previous experience in the telephone industry, including equipment and job costing is highly desirable.
• Background in business operations with a strong attention to detail.
• Proven ability to multitask and effectively manage time in a dynamic environment.
• Claims background is also a plus.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to drive a personal vehicle to various damage sites, including daytime and nighttime travel.
• Ability to walk and work on uneven terrain and in varying weather conditions.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to bend, stoop, or reach as necessary to perform essential job duties.

Compensation And Benefits

• We offer a competitive salary ($50,000 - $54,000 based on experience), plus overtime for any hours worked over 40 hours per week.
• Along with a comprehensive benefits package, including:
• National mileage reimbursement for vehicle use.
• Medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan, with company match after 1 year.
• Short-term disability coverage after 1 year.
• Paid time off and holidays.

Additional Perks

• Company-paid life insurance.
• Other supplemental insurances available.