Damage Repair Specialist

Job Responsibilities

• Evaluate, repair, restore, and recover damaged equipment and assets.
• Diagnose and troubleshoot electrical, mechanical, cosmetic, refrigeration, and component-related damage.
• Restore qualifying units to sellable condition in alignment with operational quality standards.
• Document repairs, labor hours, parts used, unit condition, repair outcome, and recovery value.
• Maintain daily repair logs, productivity tracking, and repair status updates.
• Support inventory recovery, unavailable inventory reduction, and damaged inventory disposition initiatives.
• Coordinate with Operations, Inventory Control, Warehouse, Sales, and management teams regarding damaged inventory workflow.
• Identify recurring damage trends, repair barriers, root causes, and opportunities to reduce future losses.
• Maintain repair tools, equipment, supplies, and designated work areas in a safe and organized condition.
• Absorb minor warehouse maintenance, equipment upkeep, facility support, and other operational support needs as directed by management.
• Perform additional maintenance-related or operational duties as assigned by management.

Requirements

• High school diploma or GED required.
• Minimum of 2 to 4 years of hands-on HVAC repair, troubleshooting, or equipment service experience required.
• EPA Section 608 certification required for handling regulated refrigerants; Universal certification strongly preferred.
• Valid Florida driver’s license and clean driving record required for regional travel as needed.
• Must pass required pre-employment drug screening, background check, and any applicable pre-employment testing.
• Ability to lift, move, or assist with HVAC equipment weighing 50 pounds or more, following safe lifting practices.

Preferred / Bonus Certifications

• NATE Certification
• EPA Certification preferred
• OSHA 10 or OSHA 30 certification
• HVAC Excellence certification
• Manufacturer-specific HVAC equipment certifications
• Forklift certification or prior forklift operating experience in a warehouse environment
• Warehouse, distribution, freight damage, refurbishment, or inventory recovery experience
• Familiarity with HVAC parts identification, reclaimed parts processes, and damaged freight workflows

Qualifications

• Safety Orientation: Demonstrates awareness of company safety policies and procedures and actively identifies and reports safety hazards.
• Adaptability and Flexibility: Adjusts priorities, work practices, and schedules in response to changing business needs.
• Teamwork: Works well with others, supports shared goals, and contributes to a cooperative team environment.
• Problem Solving: Uses a systematic and practical approach to evaluate issues and recommend effective business solutions.
• Initiative: Takes constructive action without being urged and proactively identifies better ways to complete work.
• Foundational Skills: Reads and understands written instructions, completes accurate documentation, and performs basic math using whole numbers, fractions, and decimals.
• Business Understanding: Maintains knowledge of distribution, warehouse operations, HVAC products, and inventory recovery processes.

Travel and Work Environment

• Primary work location is Orlando, Florida, with occasional regional travel as needed.
• Work is performed primarily in a warehouse, repair, and operational environment.
• Role may require standing, bending, lifting, moving equipment, working near warehouse traffic, and using tools or repair equipment safely.
• Employee must follow all company safety procedures, personal protective equipment requirements, and work-area standards.