Damage Investigator - Jefferson County

About the role

Discover a more connected career
Our Damage Investigator plays a critical role in supporting our Operations partners in damage prevention and quality assurance initiatives. As a result, we hold ourselves to high standards and expectations. It is key that you are a self-motivated professional with strong work ethic, organizational and interpersonal skills, and are ready to add value to our team on day one.

Responsibilities

- Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process. - Identify at-risk Field Technicians who need additional training to prevent potential for damages. - Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client. - Correct the field risk findings and coach/mentor technicians. - Provide frequent and ongoing feedback to Field Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation. - Communicate audit and investigation findings with quality assurance and operations management, both verbally & in written format. - Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines. - Provide witness testimony in small claims and litigated cases when necessary. - Promote and maintain a strong safety culture and ensure quality standards are being met. - Promote a good working relationship with clients, excavators, regulators, employees, and the public. - Operate company vehicles in a safe manner and maintain a professional appearance. - Will support hands-on utility locate training and education in Damage Prevention - Remain current on existing and emerging learning methodologies and technologies - Ticket production and weekend work may be required, as needed - Mentor and field train new employees - Completes other duties, as needed

Requirements

- High School Diploma or GED equivalency - Two (2) or more years of experience locating underground utilities and/or combination of related experience required - Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment. - Ability to troubleshoot difficult locates and proficiently interpret all utility plats. - Demonstrated ability to appropriately coach and mentor technicians. - Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines. - Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization. - Proficiency in computer based technology and ability to learn new systems & software related to the role. - Ability to be flexible and adaptive in a fast-paced and dynamic work environment. - Respond to emergency calls, as needed. - Proficient in the use of hand tools and equipment. (shovels, screw drivers, wrenches, and ped keys etc.) - Ability to carry 3-5 lb electronic locating equipment for extended periods of time; lifting objects up to 50 pounds or lifting in excess of 50 lbs with tool aids.

Qualifications

- None specified

Skills

- None specified

Benefits

- Weekly Paychecks - Paid Time Off, Parental Leave, and Holidays - Insurance (including medical, prescription drug, dental, vision, disability, life insurance) - 401(k) w/ Company Match - Stock Purchase Plan - Education Reimbursement - Legal Insurance - Discounts on gym memberships, pet insurance, and much more!

Pay

The wage range for Damage Investigator - Jefferson County is $20.00 - $24.00.