Damage Investigator

About the role

Join the Operations Team at UtiliQuest, LLC as a Damage Investigator. UtiliQuest is a leading provider of quality underground utility damage prevention with over three decades of experience, operating across multiple states in the Eastern U.S. and beyond. As a subsidiary of Dycom Industries, we deliver specialty contracting services to the telecommunications and infrastructure industry.

The Damage Investigator plays a critical role in supporting damage prevention and quality assurance initiatives. This position reports directly to the Operations Manager and requires a self-motivated professional with strong organizational, interpersonal, and investigative skills.

Responsibilities

• Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process.
• Identify at-risk Field Technicians who need additional training to prevent potential damages.
• Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client.
• Correct field risk findings and coach/mentor technicians.
• Provide frequent and ongoing feedback to Field Check partners to improve quality results, reduce damages, and ensure audit requests are submitted with proper documentation.
• Communicate audit and investigation findings with quality assurance and operations management, both verbally and in written format.
• Balance various job responsibilities while meeting daily productivity, efficiency standards, and completion deadlines.
• Provide witness testimony in small claims and litigated cases when necessary.
• Promote and maintain a strong safety culture and ensure quality standards are met.
• Operate company vehicles safely and maintain a professional appearance.
• Support hands-on utility locate training and education in damage prevention.
• Respond to emergency calls as needed.

Requirements

• High School Diploma or GED equivalency.
• Two (2) or more years of experience locating underground utilities and/or a combination of related experience.
• Thorough understanding of utility locating procedures, marking standards, and proficiency with locate equipment.
• Ability to troubleshoot difficult locates and proficiently interpret utility plats.
• Demonstrated ability to coach and mentor technicians.
• Apply critical thinking skills to analyze problems, anticipate results, and make decisions based on available information to meet deadlines.
• Excellent verbal and written communication skills, including the ability to communicate effectively with diverse individuals at all levels within the organization.
• Proficiency in computer-based technology and the ability to learn new systems and software related to the role.
• Ability to be flexible and adaptive in a fast-paced and dynamic work environment.
• Proficient in the use of hand tools and equipment (e.g., shovels, screwdrivers, wrenches, ped keys).
• Ability to carry 3-5 lb electronic locating equipment for extended periods; lift objects up to 50 pounds or in excess of 50 lbs with tool aids.

Benefits

• Weekly paychecks.
• Paid Time Off, Parental Leave, and Holidays.
• Insurance (medical, prescription drug, dental, vision, disability, life).
• 401(k) with company match.
• Stock Purchase Plan.
• Education reimbursement.
• Legal insurance.
• Discounts on gym memberships, pet insurance, and more.

Pay

The wage range for this position is $23.00 - $26.00 per hour.