Damage Claims Coordinator II

Purpose

Responsible for processing construction-related damage claims, leveraging technical knowledge of construction practices to ensure accurate assessment and efficient resolution of claims while maintaining high levels of customer service and documentation standards.

Responsibilities

• Process construction-related damage claims from initial notification through resolution including insurance claim as per the defined process
• Evaluate technical aspects of construction damage claims using industry knowledge, internal database and references to process the claims resolution as per budget and maintaining customer satisfaction
• Coordinate with field personnel for damage verification and assessment
• Maintain accurate documentation of all claim activities and communications for verification, reference and audit
• Coordinate with vendors and business partners for claim resolution
• Ensure compliance with established procedures and timelines
• Communicate effectively with customers throughout claims process
• Review and interpret construction plans and technical documentation for damage repair and claims
• Coordinate with construction teams for claim prevention strategies
• Give suggestions and inputs for claims prevention based on trends from the repository of damage and claims
• Maintain detailed records in claims management database

Key Performance Indicators

• Claims processing efficiency
• Documentation accuracy
• Customer satisfaction scores
• Response time metrics
• Settlement accuracy rates
• Process compliance metrics
• Communication effectiveness
• Technical assessment accuracy
• Database maintenance accuracy
• Resolution timeline adherence

Requirements

Education: High school diploma with construction related experience required. Associate's degree in construction technology or related field preferred. Construction related certifications beneficial.

Experience: 3+ years of experience in construction operations. 2+ years of experience in claims processing preferred. Background in customer service exposure.

Understanding of: Construction practices and terminology, underground and aerial construction methods, claims processing systems, technical documentation requirements.

Critical Success Factors

• Technical knowledge of construction work for telecom industry
• Excellence in documentation and attention to detail
• Effective communication skills combined with customer service focus

Physical Requirements

• Mobility for Travel, Meetings and Site Visits
• Manual Dexterity for Computer and Phone Use
• Visual and Hearing Acuity
• Ability to stand, walk, and sit
• Ability to use hands to handle or feet
• Ability to reach with hands and arms
• Ability to climb and balance
• Ability to stoop, kneel, crouch, bend and crawl
• Ability to lift up to 75 lbs
• Ability to maintain all safety expectations