Daly City - Office Supervisor
Join the SEV Laser Team!
About the role
Become a part of a dynamic team dedicated to delivering exceptional results and an outstanding experience for our clients. Our team is passionate about what we do and invested in continuous growth and development.
Key Responsibilities
Drive sales performance by setting ambitious yet achievable goals for the team.
Monitor sales figures and trends, providing insights to improve performance.
Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
Foster a positive and motivating work environment that emphasizes teamwork and accountability.
Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures.
Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
Implement feedback systems to understand customer satisfaction and identify areas for improvement.
Handle escalated customer concerns with professionalism and resolve issues promptly.
Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
Implement team performance metrics and track progress regularly.
Organize team training sessions focused on enhancing sales techniques and service excellence.
Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
Engage with local businesses, organizations, and community events to promote SEV Laser’s services.
Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.
Qualifications
Proven experience in a supervisory role, preferably in a sales environment.
Strong sales acumen and the ability to drive performance results.
Excellent communication and interpersonal skills, with the capability to train and inspire others.
Proficient in office software and data management tools.
A customer-first mindset with a focus on delivering exceptional service.
Work Environment
This role will be based in our office at SEV Laser, working 4 days per week in office between the days of Monday-Saturday. You will lead a team dedicated to providing outstanding services to our clients. Your contributions will be essential in driving our sales goals and creating an engaging workplace culture.
Pay
The Pay Range For This Role Is 20 - 22 USD per hour (Daly City, CA)