DaisyCare Technician

About the role

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. Our mission is to resolve technology challenges effectively, enhancing our clients' daily lives through innovative and personalized solutions.

Key Responsibilities

• Establish and maintain strong relationships with clients, providing guidance on optimizing, repairing, and upgrading their technology systems.
• Conduct assessments, testing, and maintenance of audio-visual, networking, control systems, and security gear.
• Identify, quote, and coordinate necessary repairs or upgrades, ensuring timely resolution of client issues.
• Accurately document all service activities, updates, and client interactions using CRM tools.
• Work closely with internal and external teams, including sales, service departments, and trade partners, to ensure cohesive service delivery.
• Maintain a book of clients, adding more when necessary, and meet with leadership to discuss results, issues, and improvements.

Qualifications

• A high school diploma or equivalent.
• 3–5 years of experience in AV/Networking/Technology Integration.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift as much as 50 pounds and work in various physical positions.

Preferred Attributes

• Strong leadership, accountability, and interpersonal skills.
• A client-centric and innovative mindset when approaching client interactions.
• A commitment to continuous learning and adaptability to new technologies.
• Effective proactive problem-solving abilities.

Benefits

• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.

Compensation & Benefits

Competitive salary based on experience.

Work Environment

Involves traveling to job sites, working with tools, and interacting with clients. Daisy maintains a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and whenever representing the brand.