NURSING SERVICES TECHNICIAN

Essential Functions And Basic Duties

Supervisory-Specific Performance Expectations, Duties, and Responsibilities: N/A

Position-Specific Performance Expectations, Duties, And Responsibilities

• Greets patients and visitors.
• Facilitates communication within the unit and organization.
• Affords assistance to the healthcare team in accurately maintaining patient medical records.
• Affords responsibility and accountability for facilitating, communicating, and collaborating with the team to meet the physical and emotional needs of the patient.
• Affords assistance to physicians and nurses or performs technical procedures delegated within the scope of practice.
• Utilizes critical treatment skills such as phlebotomy, wound irrigation and dressing, EKGs, and specimen collection.
• Nursing Services Technician will work through a competency list to include patient care tech skills, documentation, and all treatments or procedures listed above upon orientation to the position.
• Observes and reports any changes in patient condition or behavior to the RN or physician.
• Affords assistance with patient flow and keeps the department and patient rooms clean, stocked, and orderly.
• Performs clerical duties including admission orders, filling out appropriate forms, arranging for patient transfers, and communicating with interdisciplinary teams.
• Politely answers the telephone and communicates information to the appropriate personnel or family.
• Directs calls to the appropriate person/department.
• Documents accurately and conscientiously the needs of the unit.
• Communicates clearly, honestly, appropriately, and promptly with patients, families, and care team members.
• Completes documentation with accuracy according to facility guidelines.
• Requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision in a fast-paced environment.
• Respects the confidentiality of patient information and adheres to HIPAA and facility guidelines.
• Demonstrates caring attitudes and behaviors to develop therapeutic relationships.
• Demonstrates respect, equity, and empathy in actions and interactions with culturally diverse and vulnerable patients.
• Demonstrates knowledge of facility safety procedures.
• Performs other duties as assigned.

Qualifications

• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.

Education, Licenses, and Certifications

• Required: Certified Nursing Assistant (C.N.A.), Medical Assistant (MA), Emergency Medical Technician (EMT), or Licensed Practical Nurse (LPN) encumbered license.
• Preferred: Basic Life Support (BLS) certification.

Experience

• Experience Required: Clerical experience.
• Experience Preferred: Clinical bedside experience.