DaisyCare Technician

About the role

Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we’re looking for passionate, driven, and innovative team members eager to contribute to our mission.

Key Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio-visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high-quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Requirements

• A high school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience — required. Candidates without demonstrated AV field experience will not be considered.
• Experience with networking, control systems, and technology integration strongly preferred.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Qualifications

• Proven track record of independent AV troubleshooting and system maintenance.
• Strong leadership, accountability, and interpersonal skills.
• Client-first mindset with a solutions-oriented approach.
• Commitment to continuous learning and staying current with emerging technologies.
• Proactive problem-solver who anticipates issues before they escalate.

Skills

• Technical proficiency in audio-visual systems and networking.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of industry standards and best practices.

Benefits

• Competitive salary commensurate with experience.
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Professional growth opportunities and industry certification support.

Work Environment

• Field-based role involving travel to job sites, hands-on tool use, and direct client interaction.
• Daisy enforces a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and brand-representing activities.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.

The Daisy Difference for Technicians

• We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day.
• Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.