Dairy Queen Assistant Manager

Job Summary

The Dairy Queen Assistant Manager helps oversee daily restaurant operations, supports the General Manager, and ensures the team delivers a high-quality guest experience. This role assists with staffing, training, and operational standards while helping drive team performance and efficiency.

Company Perks

Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!

Job Duties and Responsibilities

• Assist the General Manager with daily operations and shift coverage
• Supervise, train, and develop team members and shift leads
• Ensure exceptional customer service and resolve escalated guest concerns
• Support hiring, onboarding, and scheduling processes
• Maintain cleanliness, food quality, and brand standards
• Help implement operational goals and improve store performance
• Step in as acting manager when the General Manager is not present
• Monitor labor, food costs, and inventory levels
• Aid in cash handling, deposits, and financial reporting
• Aid in resolving guest complaints and issues
• Ensure compliance with company policies, food safety, and health regulations
• Assist with cash handling, deposits, and financial reporting
• Maintain cleanliness, food quality, and brand standards
• Help implement operational goals and improve store performance
• Step in as acting manager when the General Manager is not present

Knowledge, Skills, and Abilities

• Basic understanding of food safety and sanitation
• Good customer service and communication skills
• Ability to learn and follow company procedures
• Ability to work efficiently in a fast-paced environment
• Strong time management and organizational skills
• Team-oriented with a positive, professional attitude
• Ability to handle multiple tasks and adapt to changing priorities

Education and Experience

• Previous supervisory or management experience in quick service restaurant or food service
• Strong leadership, organization, and problem-solving skills

Working environment and physical requirements

• Must be 18 years of age or older
• Must be able to stand during the entire work shift
• Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes
• Must be able to lift 50 lbs
• Must be able to tolerate gas fumes and cleaning products
• Must be able to climb a ladder to clean windows

Travel

Must be able to travel up to 10%

At-Will Employment

This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement

Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

Version Date

12/20/2025