Dairy Automation & Applications Specialist

Dairy Performance Support – Remote/Field Based Role in USA. milkrite | InterPuls is seeking a hands‑on, technically skilled professional to join the Americas team, working at the intersection of technology, agriculture, and customer success to support distributors, training partners, and solve real‑world challenges on dairy farms.

Responsibilities

• Training & Distributor Development
  • Deliver technical training to distributors and partners to strengthen product knowledge and service capabilities.
  • Develop and implement training programs and materials tailored to partner needs.
  • Support distributors in installation, maintenance, and troubleshooting best practices.
  • Identify opportunities for upselling and cross‑selling during technical interactions.
• Automation & Controls Support
  • Configure and troubleshoot PLC‑controlled systems; support commissioning, startup, and optimization of capital equipment.
  • Analyze system performance and identify improvement opportunities.
  • Diagnose and resolve issues involving automation systems, controls, sensors, electronic devices, and communications networks.
  • Assist customers and distributors with technical troubleshooting and performance optimization.
  • Provide recommendations on system settings, programming, and operational improvements.
  • Support equipment upgrades, enhancements, and implementation of new technologies.
• Field Support & Customer Success
  • Provide on‑site technical support, troubleshooting, and system optimization at customer locations.
  • Partner with Sales on customer visits to support new business development.
  • Respond to technical inquiries and ensure timely resolution of issues.
• Relationship Management
  • Build strong relationships with distributors, partners, and dairy producers.
  • Act as the primary technical liaison between customers, partners, and internal teams.
  • Capture and share field feedback to support product and service improvements.
• Market Insights & Continuous Improvement
  • Monitor market trends, competitor activity, and product performance.
  • Provide insights and recommendations based on field data and analysis.
  • Contribute to ongoing improvements in technical support and training processes.

Requirements

• Associate degree in Engineering (Electronic, Mechatronic) or related field preferred.
• 3+ years of experience in automation and control systems engineering.
• Strong knowledge of electronics, PLC‑controlled systems, and troubleshooting.
• Experience training or supporting distributors or partners.
• Excellent communication and training skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Customer‑focused mindset with strong problem‑solving skills.
• Willingness and ability to travel extensively across America.
• Fluent verbal and written communication in English.

Work Environment & Travel

This is a remote, field‑based role requiring frequent travel to dairy farms and distributor locations. Work will be performed in a mix of environments—from home office settings to hands‑on agricultural sites, including milking parlors and equipment rooms.

Why Join milkrite | InterPuls?

• Be part of a global leader in dairy solutions and innovation.
• Work directly with cutting‑edge milking technology and systems.
• Make a visible impact on farm performance and customer success.
• Join a collaborative, international team focused on growth and development.