Daily Service Manager

About the role

Candeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture that is safe, supportive, inclusive, flexible, and conducive to learning. Our mission is to uphold these principles every day. We're seeking a dedicated and experienced Service Manager who share our commitment to our mission, vision, and values to join our team. The Service Manager will play a crucial role in overseeing and coordinating the delivery of support services to our clients, ensuring the highest standards of care and support are maintained. Employment Status- Salaried Non-exempt Why Candeo Employer with a clear vision and identityHonest and approachable leadershipCulture of learning, kindness & collaborationEmbrace diversity and inclusionPromotes open communicationEncourages creativity and welcomes new ideasPassionate team

Responsibilities

The Service Manager is responsible for the provision and coordination of client services for clients under the supervision of the Administrator. Responsibilities will include overseeing the day-to-day operations, maintaining appropriate staffing, recruiting, training and disciplining staff, maintaining service plans and relations with the families of the clients. Functions independently within the constraints of organizational policy and procedure to assure that the clients receive the highest quality services possible from available resources. Direction and guidance are available from the Daily Services Administrator.

• Direct support
• Oversee health, wellness, and safety
• Client support plan development, monitoring, and assessment over time
• Facilitating and encouraging community inclusion
• Promoting professional relations and teamwork
• Staff recruitment, selection, and hiring
• Lead and train direct support staff
• Service management and quality assurance
• Advocacy and public relations
• Cultural awareness and responsiveness
• Supports Candeo’s Mission to inspire clients to achieve their personal goals by modeling the values of the organization
• Performs other related duties as assigned by the Administrator

Requirements

• Leadership Ability: Demonstrating strong leadership to guide and motivate the team effectively.
• Effective Interpersonal Skills: Building positive relationships with clients, staff, and other stakeholders.
• Conflict Resolution: Handling and resolving conflicts in a constructive manner.
• Flexibility: Adapting to changing organizational needs and client requirements.
• Professionalism: Maintaining a high standard of professional ethics and behavior in all interactions.
• Organizational Skills: Managing multiple tasks efficiently and ensuring smooth day-to-day operations.
• Cultural Awareness: Providing culturally appropriate support and respecting the unique characteristics of each client.

Qualifications

Bachelor’s degree in one of the areas listed below; plus, two years of experience working with people with intellectual disabilities/brain injury and mental illness or a combination of education and experience- Human Services, Rehabilitation, Education, Business, Psychology, or a related field. Valid Iowa Driver’s License. Proof of 50/100/50K Automobile Insurance. High level of literacy in spoken and written English. Proficient in the Microsoft Office. Ability to travel in counties served by Candeo.

Benefits

• Health, Dental, and Vision Insurance
• Short-Term Disability and Long-Term Disability
• Life Insurance
• Paid Time off
• Flexible saving Accounts
• 401K
• Flex hours
• Hybrid work model

Pay

Salary: $37,699 per year.