Daily Operations Manager

Position Overview

The Operations Manager at Generations AdventurePlex in Mishawaka, Indiana, oversees the front-of-house areas, ensuring exceptional customer service and smooth workflow.

Key Responsibilities

• Customer Service Management: Ensure all guests receive a warm welcome and high-quality service. Manage the facility as opening and closing manager. Facilitate leagues and team building activities. Address and resolve customer complaints promptly and professionally. Monitor customer feedback and implement strategies to improve service quality.

• Staff Supervision and Training: Train and supervise front-of-house staff. Conduct regular performance evaluations and provide constructive feedback. Oversee training programs to enhance staff skills and ensure adherence to company standards.

• Operations Management: Oversee daily operations, including opening and closing procedures, event scheduling, staff scheduling, and inventory management. Ensure compliance with health, safety, and sanitation standards. Oversee leagues and special programming. Manage the Game Room function, coffee bar operations, and in-house sales/marketing.

• Administrative Management: Assist in managing the front-of-house budget. Implement cost control measures. Optimize POS, kitchen inventory, waivers, and other software systems to improve efficiency. Ensure facilities are clean, organized, and visually appealing.

• Communication and Coordination: Foster effective communication between the front-of-house team and other departments. Attend and contribute to management meetings. Train staff on promotional offerings and sales techniques.

• In-House Sales/Marketing: Develop and implement in-house promotions and loyalty programs. Collaborate with the marketing team. Monitor the effectiveness of marketing initiatives.

Requirements

• Qualifications: Proven experience in a supervisory or management role. Strong leadership and team management skills. Excellent customer service skills. Ability to work in a fast-paced environment. Strong organizational, communication, and problem-solving skills. Knowledge of health and safety regulations. Flexible schedule, including evenings, weekends, and holidays.

• Preferred Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Experience with POS systems and inventory management software. Certification in food safety and sanitation.

Physical Requirements

Ability to stand and walk for extended periods. Ability to lift and carry up to 25 pounds. Ability to work in a noisy, fast-paced environment.

Benefits

Compensation: Hourly Salary of $25 per hour. Benefits package includes health insurance, paid time off, and employee discounts.