Daily Dish - Sous Chef

About the role

Supervise the overall food operation in assigned kitchen, including supervising and directing team members in their daily job functions and in their appropriate assigned areas. Responsible for the preparation of all foods during an assigned shift, ensuring the efficiency of the kitchen operation on a scheduled shift is completed in accordance with Company specifications and standards.

Responsibilities

• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Monitor staff for outstanding customer interaction and personalized service.
• Ensure the kitchen operations of the assigned location are consistent with the strategic plans and vision of the department.
• Maximize cost effectiveness within the assigned kitchen area by ensuring compliance with established budget, labor and revenue benchmarks.
• Ensure guest complaints and problems are resolved and requests for special services are carried out.
• Prepare, season, finish, and garnish all visible food used on the line, and preparation is in accordance with established recipes.
• Support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Follow all recipes and quality control procedures.
• Monitor the work productivity of kitchen staff and address and document any areas below departmental standards.
• Provide regular feedback to direct reports on specific job responsibilities and guest service.
• Distribute workload fairly and evenly to those assigned to the station.
• Conduct daily huddles and schedules meetings with all direct reports as necessary.
• Ensure that current safety rules and regulations are followed by all Team Members under span of control.
• Maintain a clean and sanitary area at all times in full accordance with State Health Regulations.
• Comply with all food and beverage health, liquor and safety regulations; as well as all federal, state and local applicable laws.
• Conduct all responsibilities in a professional and ethical manner.
• Maintain a consistent, regular attendance record.

Requirements

• High school diploma or GED equivalent.
• Two years of experience in a culinary management position.
• Two years of technical school training or equivalent training.
• Ability to type 35 words per minute or more.
• Strong proficiency in Microsoft Office software programs.
• Ability to communicate effectively in a positive manner using English in both written and oral form.
• Ability to work a flexible schedule including all shifts, weekends and holidays.
• Ability to stand on a hard surface for long periods of time.
• Leadership skills including having the confidence and ability to articulate clear and precise direction.
• Ability to build and further create a positive work environment with open communication and consistency.
• Ability to maintain and advance camaraderie throughout the outlet.
• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with mathematical concepts such as addition, subtraction and multiplication tables.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong interpersonal skills and the ability to communicate effectively with a wide audience.
• Strong organizational skills.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Will be required to carry a company provided cell-phone at all times to receive and respond to work related calls.

Qualifications

• Culinary degree.
• Bi-lingual in a second language.
• Previous experience working in a gaming environment.
• Demonstrated experience in the art of coaching for success.

Physical Requirements

• Clear vision (close, distant, color, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• The Team Member is regularly required to talk and hear.
• The Team Member is regularly required to sit and use hands to finger, manipulate, handle, or feel.
• The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.

Working Conditions

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.