D75 Store Director Store 1580 Silverton, Oregon

Main Responsibilities

• Own all financial levers of the store including P&L, labor, inventory, waste, and controllable expenses, and take decisive action to improve underperforming areas and drive profitable results.
• Analyze sales, labor, shrink, and margin trends to take timely, data-driven action, simplify processes, and continuously improve operational efficiency and results.
• Oversee all operational standards, SOPs, and regulatory requirements (safety, food safety, OSA, sanitation).
• Ensure excellence in in-stock conditions, freshness, merchandising, pricing accuracy, cleanliness, and overall readiness.
• Champion a customer-first culture with friendly, prompt, and helpful service across the store.
• Reinforce Greet, Offer, and Thank (GOT) principles to create consistent, memorable experiences.
• Maintain strong presence on the sales floor to support associates, engage customers, and resolve concerns.
• Use customer feedback and insights to enhance service quality and drive loyalty.
• Create and sustain a culture of trust, respect, and inclusion where associates feel valued and empowered.
• Model authenticity, integrity, and professionalism, reinforcing company values and ethical standards.
• Build a people-centric environment that drives engagement, recognition, retention, and psychological safety.
• Exercise sound judgment and fairness to create a workplace where associates feel supported and accountable.
• Inspire, coach, and develop associates and leaders through mentoring, feedback, and career development.
• Build succession plans, identify emerging leaders, and strengthen the store’s bench.
• Promote collaboration, teamwork, and strong communication across all departments.
• Partner with HR and Labor Relations on staffing, training, performance management, and associate relations.
• Partner with the District Manager to develop and execute short- and long-term plans to grow sales and profitability.
• Use data, insights, and trends to innovate, solve problems, and improve store performance.
• Demonstrate relentless ownership of financial results, setting clear expectations, holding teams accountable to targets, and ensuring disciplined execution of all financial plans.
• Operate with an enterprise mindset to align store goals with division and corporate strategies.

  Qualifications and Experience

  • Demonstrated ability to lead through ACI Core Competencies: Culture Leadership, People Leadership, and Thought Leadership.
  • Strong leadership and people-development capabilities with proven success leading large teams.
  • Proven financial acumen with success managing P&L performance, labor planning, shrink control, and margin protection.
  • Advanced understanding of retail operations (merchandising, inventory, labor, service standards).
  • Continuous improvement mindset with strong attention to detail and follow-through.
  • Ability to handle sensitive information confidentially in a fast-paced environment.
  • Strong communication, collaboration, and decision-making skills with the ability to lead through change.
  • Customer-focused orientation with a passion for delivering exceptional service and building customer loyalty.
  • Proven ability to exercise sound judgment in dynamic, high-impact situations.
  • Strong communication discipline when making decisions, ensuring alignment with leaders and cross-functional partners.