D365 Technical Analyst

About the role

Liquid I.V. is seeking a focused and technically driven IT Technical Analyst with strong communication skills to support end users and maintain the day-to-day operations of Microsoft Dynamics 365 Finance and Operations (D365 F&O). This role is responsible for triaging, troubleshooting, and resolving issues across D365 F&O and integrated systems such as Lifecycle Services and Azure DevOps. The D365 Technical Analyst will manage user access, perform system configuration updates, support reporting activities, and ensure all processes adhere to established SOX compliance requirements.

• Provide day-to-day support for Microsoft Dynamics 365 Finance and Operations (D365 F&O), assisting end users with application issues, questions, and requests.
• Triage, troubleshoot, and resolve incidents related to D365 F&O and integrated systems in a timely manner.
• Communicate clearly with end users to understand issues, provide status updates, and explain resolutions in non-technical terms.
• Escalate complex or unresolved issues to senior analysts, developers, or vendors as appropriate.

• Support daily operational activities within D365 F&O, including monitoring system processes, batch jobs, and integrations.
• Aid with user account management, security roles, and access requests in accordance with internal controls.
• Perform basic system configuration changes, master data maintenance, reporting, and support under established guidelines.
• Assist with testing system updates, patches, and enhancements to ensure stability and functionality.
• Environment management suchs

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent practical experience.
• Minimum 2 years of experience in a technical capacity in Microsoft Dynamics 365 Finance and Operations (D365 F&O), or 3+ years of experience in an IT, application support, or technology-focused environment.
• Expertise in incident management, ticketing systems, and IT support processes.
• Experience supporting or working with ERP systems, preferably in Finance, Supply Chain, or Operations context.
• Experience creating and maintaining standard operating procedures (SOPs), technical documentation, and knowledge base articles.
• Strong analytical and troubleshooting skills with the ability to identify root causes and resolve issues effectively.
• Demonstrated ability to work independently, manage multiple priorities, and drive assigned tasks to completion with minimal supervision.
• Strong written and verbal communication skills with ability to communicate technical concepts to non-technical audiences.
• Proven interpersonal skills and the ability to collaborate effectively with cross-functional teams, including IT, Finance, and Operations.
• Experience working in a SOX-controlled or regulated environment is preferred.
• Experience in the consumer-packaged goods (CPG) industry is a plus.