D365 FIELD SERVICE CONSULTANT + SAP INTEGRATION
About the job
Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems.
Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.
Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently.
Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service.
PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.
SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).
Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.
Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system.
Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA.
Qualifications
- 5-8 years of experience in supporting and administering Dynamics 365 Field Service.
- Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting.
- Proficiency in JavaScript, CSS, HTML for customizing and enhancing Dynamics 365 Field Service user interface and functionality.
- Hands-on experience with PowerApps for app development and automation.
- Desirable understanding of SAP for integration and support.
- Effective communication with U.S. clients and internal stakeholders.
- Experience working in the Pacific and Central Time Zones is an advantage.
- Microsoft Dynamics 365 Field Service certifications are preferred.
- Strong documentation skills to maintain records of support activities.
- Ability to diagnose and resolve technical issues in the Field Service domain.
- Initiative to proactively address issues and contribute to system improvements.
- Collaborative attitude to work effectively with cross-functional teams.
- Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must.
- Onsite Offshore coordination experience is a must.
Additional Information
SAP Field Service Management with SAP S/4HANA Service A PLUS
Required Certifications
- MB-240 Microsoft Dynamics 365 FIELD SERVICE
- PL-200 Competitive ++