D365 F&O Support Consultant (SCM)

About the role

The Client Services Specialist provides post-implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management clients. This role investigates and resolves issues, coordinates enhancements, supports continuous improvement initiatives, and helps clients realize sustained value from their D365 investment.

Team members at Sikich share a desire for growth and a unity of purpose. Through diverse perspectives, challenging the status quo, and rewarding action, Sikich accelerates innovation and drives growth for clients, employees, and communities. The firm offers the opportunity to work with skilled practitioners, serve clients in a meaningful way, and grow within a supportive environment backed by extensive expertise.

Responsibilities

• Serve as a member of the service desk team, providing post-implementation functional support for clients using D365 Finance and Supply Chain Management or earlier versions of Microsoft Dynamics AX.
• Partner with implementation consulting teams to plan and execute an effective transition from project delivery to ongoing client support.
• Investigate and resolve client issues while supporting continuous improvement initiatives that enhance system performance, usability, and business processes.
• Collaborate with functional and technical team members to diagnose issues, coordinate resolution activities, and deliver timely solutions to clients.
• Collaborate with client stakeholders and internal teams to gather requirements and develop functional specifications for system enhancements.
• Create clear, accurate functional design specifications, support documentation, and end-user materials tailored to the intended audience.
• Maintain current knowledge of D365 Finance and Supply Chain Management capabilities and apply relevant features and functionality to address client needs.
• Use Microsoft Dynamics Lifecycle Services, Azure DevOps, and other standard delivery tools to document, track, and complete support and enhancement work.
• Work effectively in a remote environment while maintaining responsive communication and collaboration with clients and internal teams.

Requirements

• Associate or bachelor’s degree in Supply Chain Management, Operations, Accounting, Finance, Business, Management Information Systems, or a related field; equivalent professional experience will also be considered.
• Broad cross-functional knowledge of finance and supply chain processes, with the ability to understand how activities and decisions affect multiple business functions.
• Two to four years of functional consulting or implementation experience with Microsoft Dynamics AX or D365 Finance and Supply Chain Management.
• At least two years of experience providing application, service desk, or post-implementation support in a client-facing environment.
• US Citizen or Green Card holder.

Preferred Skills

• Current or prior Microsoft certifications related to Dynamics 365 Finance, Supply Chain Management, or Microsoft Dynamics AX 2012.
• Prior Tier 1 or Tier 2 application support experience, including issue intake, troubleshooting, escalation, and resolution in a client-facing environment.

Compensation

In compliance with pay transparency laws, the base compensation range for this role is $62,466.25 (25th percentile) – $104,127.63 (50th percentile) – $145,789.00 (75th percentile). Final offer amount may vary based on factors including experience and geographic location. Compensation ranges for roles in the Government Services pillar are determined by contract with the specific government agency Sikich is servicing.

Benefits

• Flexible Time Off (FTO) Policy — activated on first day; no accrual waiting period. Includes personal time, mental/physical health care, vacation, sick leave.
• Paid holidays (nine annually) and time off the last week of the calendar year when client and project work permits.
• Comprehensive wellness program with tracked activities for gift cards and rewards.
• Flexible work arrangements.
• Health, dental, vision, life, and accident/death/disability insurance options.
• HSA employer contribution.
• Robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
• 401(k) with employer contributions.
• CPA bonus with four paid exam days and four paid study days.
• Tuition reimbursement.
• Generous employee referral bonus program.
• Client referral bonus program.
• Pet insurance.
• FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer.

About Sikich

Sikich offers the public and private sectors a diverse platform of professional services across consulting, technology, and compliance. Highly specialized, hands-on teams deliver integrated solutions rooted in deep industry experience. The approach is strategically and thoughtfully designed to help clients, teams, and communities accelerate success.

Sikich Total Rewards prioritizes team members’ health, total wellbeing, and time spent with family, friends, and personal pursuits. Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm providing audit and attest services; Sikich LLC and its subsidiaries provide tax and business advisory services. The entities under the Sikich brand are independently owned and not liable for services provided by any other entity under the Sikich brand.