D365 F&O Solution Architect - Distribution

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation.

About the role

The Dynamics 365 F&O/Dynamics AX Solution Architect is responsible for consulting on Dynamics 365 ERP engagements including: implementation, upgrade, and/or extension of existing applications. The Solution Architect oversees and executes on the Solution scope of Dynamics 365 F&O, assisting clients in the implementation and support of Dynamics 365 F&O. They will be involved in improving operational metrics, business case development, and performance measurement. This role requires up to 50% travel.

The Solution Architect should have business functional experience to support analysis at a business process level, comprehension of business terminology, and knowledge of best practices to effectively translate requirements. They must also have practical experience in other process areas of Microsoft Dynamics 365 F&O/Dynamics AX to configure and implement cohesive solutions that best fit customer needs and support the project team.

Responsibilities

• Customer Satisfaction – 35%
  • Work closely with the MCA Connect team (Production/Manufacturing Consultant, Finance/Accounting Consultant, and Supply Chain Consultant) to ensure the implementation meets customer expectations.
  • Provide cross-functional knowledge and guidance on the configuration of Microsoft Dynamics 365 F&O/ERP.
  • Ensure customer satisfaction through on-time delivery of quality results.
  • Communicate with the Leadership Team, displaying confidence and experience to be recognized as a trusted advisor.
  • Promote and encourage change and change management methods to support customer acceptance and system adoption.
  • Demonstrate leadership skills to respond to Senior Management concerns and key decisions affecting the project.
  • Escalate and communicate risks, challenges, and pros/cons to support overall project solutions.
  • Prioritize and maintain focus on the customer’s visionary goals.
• Successful implementation of practical business solutions using industry best practices – 30%
  • Facilitate the implementation and support of Microsoft Dynamics 365 F&O/ERP.
  • Lead the transition from strategic business transformation decisions to successful delivery through project execution phases.
  • Define functional requirements and document solution designs; manage and oversee detailed design/requirements meetings to understand clients’ business requirements and conduct gap analysis.
  • Ensure the quality of design, configuration, and testing of core Dynamics 365 ERP modules.
  • Review design requirements prepared by the functional team and deliver recommended changes with adherence to methodology.
  • Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions.
  • Communicate with client senior leadership to facilitate key business decisions.
  • Actively participate as the “Dynamics 365 F&O/Dynamics AX Expert” in the Executive Steering Committee.
  • Facilitate cross-practice coordination and encourage collaboration, brainstorming, and active learning.
  • Support the technical lead regarding questions on customizations, estimates, and timelines.
• Project team support and management – 30%
  • Ensure the project and project team members follow MCA Connect methodology standards, including conformance to Statements of Work (SOW).
  • Partner with the technical lead to create and execute the final system cutover plan for Go Live.
  • Work with the Project Manager and technical lead to define an Application Lifecycle Management (ALM) plan for transitioning from project implementation to post-Go Live maintenance.
  • Manage and provide senior support for generating user documentation.
  • Manage and provide senior support for training end users and system administrators.
  • Provide business technical support and guidance to empower the functional team to build and own the solution.
  • Assist the functional team and customer with data migration plans, reconciliation plans, and data clean-up recommendations.
  • Assist the customer with LCS initial setup.
  • Create Azure DevOps test plans by assisting the customer with CRP/UAT test cases, linking to user stories, and ensuring completion and sign-off.
  • Support and monitor pass/fail CRP/UAT issue resolution, risk escalations, acceptance, and mitigation planning.
  • Mentor the team to support knowledge transfer, project success, and continued career growth.
  • Provide specific scoping documentation to the Project Manager for generating subsequent Statements of Work (SOWs).
  • Share responsibility with the Project Manager for creating periodic status reports for project team members and the executive leadership team (ELT).
  • Share responsibility with the technical lead and Project Manager for tracking customizations, deliverables, and timeliness of completion.
  • Oversee debugging and finding code issues, supporting the technical lead and functional team.
  • Attend Microsoft FastTrack meetings, provide required documentation and/or training (Go Live checklist), and comply with Microsoft FastTrack policies.
  • Manage ISV decisions, design, and collaboration with the functional team.
  • Design, review, and ensure awareness of all integration plans.
  • Monitor and coordinate Microsoft version updates.
  • Train, schedule, and guide the customer to own release and pause schedules.
  • Monitor the completeness of the project, milestone activities, and sign-off tasks.
  • Promote continuous learning, D365 feature enhancement review, and deployment.
• MCA representation and Communication – 5%
  • Create and deliver content for internal and external training, communication, and marketing.
  • Represent MCA Connect at promotional and educational events.

Qualifications

• Minimum of 5 years of Dynamics 365 F&O/Dynamics AX experience as an implementation functional lead.
• Minimum of 4 full lifecycle (Analysis through Deployment) Dynamics 365 F&O/Dynamics AX Distribution WMS implementations.
• Minimum 5 years of industry and/or consulting experience.
• Certification in Dynamics 365 F&O/Dynamics AX Supply Chain/Production/Finance, or attainment of certification within the first 90 days of employment.
• Strong industry experience within Manufacturing and/or Distribution.
• Working knowledge of industry-specific best practices.
• Excellent communication, planning, and organization skills.
• Strong customer relationship skills.
• Ability to establish priorities and work independently.
• Ability to travel up to 50%.
• Bachelor’s Degree or equivalent combination of education and experience.
• Fluent in English.
• Valid Driver’s License.

Desired Qualifications

• Certification in at least one other Dynamics 365 F&O/Dynamics AX module, or attainment of certification within the first 90 days of employment.
• AX 2012 experience.
• Bachelor’s degree in Supply Chain Management, Operations Management, Accounting, or a related field.
• Microsoft Dynamics 365 ERP Master Certification.
• Microsoft Sure Step Certification.
• Experience with other Dynamics 365 ERP/Dynamics AX Modules.
• Experience with frequently used ISVs: Dynaway Blue, ATOS, Seeburger, SKGlobal, CCH, credit card processors, ExpertLogic.
• APICS CPIM or CSCP certification.

Pay

$120,000 - $170,000 a year plus additional uncapped supplemental compensation (bonus).

Benefits

• Unlimited Paid Time Off (UPTO).
• 401k Plan with Company Matching Contribution.
• Monthly Stipend for Home Office Expenses.
• Subsidized Medical, Dental, and Vision Coverage.
• Health Savings and Flexible Spending Accounts.
• Company Paid Life and Disability Insurance.
• Training, Certification, and Continuing Education Support.