D365 Architect

About the role

Lead the design and implementation of the Unified Experience layer using Dynamics 365 Sales, Customer Service, Omnichannel, and Power Platform.

Responsibilities

• Define and deliver a scalable multi-brand, multi-tenant CRM architecture integrated with CDP and enterprise systems
• Architect Finance, Order Management, and Commerce capabilities using D365 F&O, including B2B and B2C flows
• Enable seamless cross-system orchestration between CE, F&O, CDP, and external platforms (e.g., Shopify, partner ecosystems)
• Establish design standards, data models, and experience patterns across the Skylark platform
• Implement event-driven architecture and integration frameworks for real-time data flow
• Provide technical leadership during mobilization, ensuring alignment with enterprise architecture and scalability goals

Required Skills

• Strong expertise in Dynamics 365 Sales and Customer Service, Omnichannel for Customer Engagement, Dynamics 365 Finance & Operations, and Dataverse and Power Platform
• Experience in multi-tenant / multi-brand CRM implementations
• Strong understanding of Customer 360 and CDP integration models
• Event-driven and API-led architecture
• Experience with order management, billing, and financial processes
• B2B and B2C commerce solutions
• Integration with external platforms (e.g., Shopify)
• Proven ability to design scalable, enterprise-grade solutions
• Strong stakeholder management and leadership skills

Preferred Skills

• Microsoft certifications in D365 (CE/F&O) or Power Platform
• Experience in retail, consumer, or multi-brand ecosystems
• Familiarity with Azure cloud services and integration tools
• Experience with enterprise integration patterns (microservices, messaging, ESB)
• Exposure to large-scale transformation programs and agile delivery models

Pay

Base compensation range: $135,549 – $176,139. Actual compensation determined by factors including geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations, and internal pay equity. Additional compensation such as variable incentives, bonuses, or commissions may also be available depending on position and applicable laws.

Benefits

• Paid time off based on employee grade (A-F): Vacation (12-25 days depending on grade), Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility