D365 Architect

Job Description

Lead the design and implementation of the Unified Experience layer using Dynamics 365 Sales, Customer Service, Omnichannel, and Power Platform
Define and deliver a scalable multi-brand, multi-tenant CRM architecture integrated with CDP and enterprise systems
Architect Finance, Order Management, and Commerce capabilities using D365 F&O, including B2B and B2C flows
Enable seamless cross-system orchestration between CE, F&O, CDP, and external platforms (e.g., Shopify, partner ecosystems)
Establish design standards, data models, and experience patterns across the Skylark platform
Implement event-driven architecture and integration frameworks for real-time data flow
Provide technical leadership during mobilization, ensuring alignment with enterprise architecture and scalability goals

Required Skills

• Strong expertise in: Dynamics 365 Sales and Customer Service Omnichannel for Customer Engagement Dynamics 365 Finance & Operations Dataverse and Power Platform
• Experience in multi-tenant / multi-brand CRM implementations
• Strong understanding of: Customer 360 and CDP integration models Event-driven and API-led architecture
• Experience with: Order management, billing, and financial processes B2B and B2C commerce solutions Integration with external platforms (e.g., Shopify)
• Proven ability to design scalable, enterprise-grade solutions
• Strong stakeholder management and leadership skills

Preferred Skills

• Microsoft certifications in D365 (CE/F&O) or Power Platform
• Experience in retail, consumer, or multi-brand ecosystems
• Familiarity with Azure cloud services and integration tools
• Experience with enterprise integration patterns (microservices, messaging, ESB)
• Exposure to large-scale transformation programs and agile delivery models

Benefits

The base compensation range for this role in the posted location is 135,549 - 176,139. Capgemini provides a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibility