Cycling Specialist - Oro Valley Bicycles - Tucson, AZ

About the Company

Specialized Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We’re a team of barrier-breakers, disruptors, and problem solvers committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider-focused, and collaborative team that creates the best bikes and delivers world-class rider care attention. We provide quality in our products and to our riders at every interaction and are looking for a teammate to be part of this growing team.

About the Role

A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail. As the front line and point person for our store, you will work directly with riders—both present and remote—as a host, mentor, brand advocate, and customer service expert. Your role is to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly, keeping riders riding longer and better. You will deliver locally authentic interactions that express inclusive, transformative, and ride-focused experiences while enhancing rider satisfaction and aiding in meeting sales and profitability goals.

Responsibilities

• Deliver world-class rider service that ensures ongoing sales and high levels of rider satisfaction.
• Meet and connect with riders, ask questions, listen to their needs, and provide options and advice to meet those needs.
• Inspire riders to purchase, celebrate their purchase, and create a lasting positive impression of the specialist, Specialized, and the purchase process.
• Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike, following the Specialized Retail Way.
• Assist in maintaining visual merchandising standards, restocking as needed, and ensuring product presentation areas remain clean and organized.
• Maintain general cleanliness standards throughout the day, including light janitorial duties.
• Use company literature, resources, and available training to stay current on product features.
• Ensure regular, dependable attendance and punctuality.

Requirements

• Passion for cycling and the Specialized brand.
• Bike shop experience preferred.
• Current or former retail employee with 1+ years of experience preferred.
• Excellent communication skills with the ability to effectively interact with riders and team members.
• Ability to stand for extensive time periods, with occasional walking, kneeling, or reaching.
• Able to lift at least 50 lbs. or more and use proper lifting skills.

Benefits

• Competitive health care (Medical PPO or HDHP), dental, and vision coverage.
• Health Savings Account (HSA).
• Short- and long-term disability insurance.
• Company-sponsored life insurance.
• Optional term life, critical illness, and critical accident insurance.
• Competitive vacation package.
• 401(k) with company match.
• 8 weeks of paid parental leave.
• Paid company holidays.
• Employee discounts on all products.
• Deep partner retail discounts.
• Fitness & Events reimbursement.
• Employee Assistance Program.
• Commuter benefits.

*Benefits may vary based on state eligibility.