Cycling Event Specialist

About the Role

We know that honoring and empowering our nation’s veterans is more than just a cause—it’s a calling. As a Soldier Ride Specialist at Wounded Warrior Project® (WWP), you’ll conduct planning and facilitation of WWP Soldier Rides, which are all-ability events including single and multi-day rides of varying modalities with adaptive and standard equipment.

Responsibilities

• Collaborate with the Soldier Ride team to plan, resource, and facilitate events.
• Recruit warriors to Soldier Ride (SR) events using technology such as Salesforce, Cvent, phone, and Zoom.
• Coordinate with the Travel and Events team for Soldier Ride event logistics, including contracts for hotels, meals, and warrior travel accommodations.
• Serve as liaison between hotels and WWP while onsite for events.
• Coordinate all transportation logistics for participants and a fleet of bicycles.
• Distribute relevant information and serve as the primary point of contact (POC) for warriors participating in Soldier Ride opportunities.
• Develop, cultivate, and maintain relationships within Soldier Ride event cities and with associated vendors, community supporters, and volunteers.
• Coordinate with local law enforcement and EMS for support during Soldier Ride events and maintain contact through event completion.
• Submit and track appropriate permitting required by host locations.
• Order and inventory all swag and equipment for Soldier Ride events, including promotional items.
• Assist with all aspects of event execution, such as loading/unloading equipment, driving support vehicles, warrior check-in, pre-ride meetings, equipment fitting/maintenance, and group stretching.
• Directly engage with warriors and the community to create an environment that encourages connection and learning, mitigating any issues with immediate engagement.
• Demonstrate intermediate-level cycling fitness, maintaining the pace of the group during Soldier Rides and assisting warriors needing help.
• Serve as WWP’s subject matter expert on cycling, adaptive cycling, gear, and equipment.
• Coach warriors during group events in road cycling, mountain biking, skiing, snowboarding, and other modalities identified by the program.
• Facilitate virtual programming content via Zoom, Facebook Live, Strava, and other technology-based platforms.
• Establish effective WWP relationships and collaborate with teammates and community partners to promote all WWP events.
• Attend and actively participate in required training and meetings, including New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, leadership training, and departmental huddles.
• Perform other related duties as assigned.

Qualifications

• High school diploma or GED (Bachelor’s degree preferred).
• Two years of road or mountain biking experience at the intermediate level, including group riding experience.
• Two years of business or administrative experience.
• Valid state-issued driver’s license.
• Ability to obtain First Aid CPR/AED Certification within 1 year of hire.
• Ability to obtain ASIST Certification within 1 year of hire.

Preferred Experience

• Two years of intermediate-level skiing or snowboarding experience.
• Two years of coaching experience.
• Two years of experience working with military or veteran populations.
• One year of public speaking experience.
• Cycling coach/instructor certification (USAC or other).
• Ski/snowboard instructor certification (PSIA – AASI or other).
• First Aid CPR/AED Certification.
• ASIST Certification.

Skills & Abilities

• Demonstrated ability to coach warriors to help them achieve their goals.
• Basic competency in the mechanics of bicycles and related adaptive equipment.
• Ability to hand-push cyclists needing assistance.
• Intermediate-level road and mountain bike fitness and abilities.
• Ability to model and instruct basic road and mountain bike skills to warriors.
• Intermediate-level skiing or snowboarding abilities.
• Strong organizational and time management skills, with the ability to meet deadlines.
• Strong interpersonal skills and ability to interact effectively with diverse individuals.
• Emotional intelligence, with the ability to respond to sensitive matters with diplomacy and empathy.
• Ability to build rapport with warriors.
• Strong written and verbal communication skills, including public speaking.
• Proficiency in Microsoft Office software (Word, Excel, Outlook).
• Commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

Benefits

• Flexible hybrid work schedule (three days in the office, two days remote).
• Full medical, dental, and vision coverage for teammates and family members.
• Competitive pay and performance incentives.
• Fun, mission-focused, and collaborative team environment.

Work Environment & Physical Demands

• Participation in outdoor activities and events under varying weather conditions.
• Cycling for extended periods of time.
• Up to 50% travel.
• May require lifting/carrying items up to 50 pounds.