Cyber Security Liaison - 304694A

About the Role

Cyber Security Liaisons are key players in ensuring efficient operation, adherence to overarching cybersecurity directives and rules of operation, and security of the organization's computer systems and allocated network resources. This role involves a diverse set of responsibilities encompassing network object audits, system administration, and cybersecurity measures. Technicians provide technical support to government customers, maintain computer systems, printers, VoIP, user account and permissions management, video telecommunications/teleconference system support, ISSO and Cybersecurity Liaison duties, and documentation submission (appointment letters, access requests, etc.).

The role requires strong customer service skills, advanced technical aptitude, and experience with government inventory management and computer systems. The Technician will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking and documentation. Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role.

Responsibilities

• Computer maintenance and system administration
• Application of security measures and network object management
• User support, backup, and recovery activities
• Monitoring local, USAF, and DoD computer health and status reporting tools
• Applying remediation measures
• Documentation and collaboration with IT teams
• Capacity planning
• Troubleshooting hardware and software issues
• Providing user training
• Ensuring accurate IT asset tracking and documentation

Requirements

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Software Engineering, Cybersecurity, or similar IT-related fields
• Security+ or equivalent DoD 8140 certification
• 7+ years of experience in government computer support or IT customer service
• Experience with computer hardware, software, VoIP, VTC, and printer maintenance
• Active Secret clearance from the U.S. Government (depending on position)

Preferred Qualifications

• Experience with government IT asset management (ITAM) systems
• Net+ Certification or other relevant technical certifications

Skills

• Superior attention to detail and accuracy
• Excellent listening and effective communication skills
• Strong technical proficiency in computer hardware, software, and networking
• Ability to multi-task, prioritize, and work independently
• Experience with MS Office products, ticketing systems, and IT asset management software

Work Environment & Physical Demands

This job operates primarily in an office setting. Routine use of standard office equipment such as computers, phones, and printers is required. Duties may include:

• Lifting of computer equipment
• Using ladders
• Walking large office buildings
• Loading/unloading of boxes, containers, or trucks

Schedule

This is a full-time exempt position. Typical work hours are Monday through Friday during regular business hours, with additional hours as needed to ensure performance across the program.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, and Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas