Cyber Security Liaison - 304669A

About the role

The Cybersecurity Liaison provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory. This role requires strong customer service skills, technical aptitude, and experience with government inventory management. Will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking. Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role. Respond to/mitigate network security incidents and implement NDCI clean-up procedures, if necessary.

Responsibilities

• Maintain computer systems, printers, and VoIP telephones
• Manage IT asset inventory
• Troubleshoot hardware and software issues
• Provide user training
• Ensure accurate IT asset tracking
• Maintain excellent customer relations
• Ensure compliance with established procedures
• Respond to and mitigate network security incidents
• Implement NDCI clean-up procedures when necessary

Requirements

• Bachelor's degree in Information Technology (or related field such as Cybersecurity, Information Systems, Computer Science, Software Engineering, etc.)
• Security+ certification or equivalent DoD 8140 certification
• 7+ years of experience in computer support or IT customer service
• Experience with computer hardware, software, and printer maintenance
• Active Secret clearance from the U.S. Government

Qualifications

• Experience with government IT asset management (ITAM) systems
• Experience supporting government customers

Skills

• Attention to detail
• Accuracy
• Excellent listening skills
• Effective communication
• Technical proficiency in computer hardware, software, and networking
• Ability to multi-task,