Cyber Security Analyst

Summary

This role is responsible for triaging escalated issues, resolving technical problems, and coordinating with senior team members as needed. This position provides hands-on exposure to core enterprise systems—including Microsoft 365, networking, cyber security, and backup platforms—while building foundational skills in troubleshooting, documentation, and systems administration.

Essential Functions And Responsibilities

• Network & Security Monitoring Support

• Assist with monitoring network performance, connectivity, and security alerts
• Help investigate and troubleshoot issues related to VPNs, firewalls, and other network/security tools under guidance from senior team members
• Escalate complex or high-impact issues to the Cyber Security Analyst or Infrastructure team as needed

• Cyber Security & Compliance Support

• Support efforts to maintain security standards across systems and devices
• Absorb and follow established procedures for data protection, access control, and system security

• Network & System Security Operations Support

• Follow established practices for maintaining secure and reliable systems, including basic network segmentation and access controls
• Absorb and complete assigned tasks for vulnerability remediation efforts, documenting findings
• Contribute to ongoing improvements to system reliability and security through troubleshooting and team initiatives

• Escalation Triage

• Act as the primary escalation point for Help Desk tickets
• Triage issues, resolve where possible, or escalate to appropriate infrastructure resources
• Ensure issues are properly documented and tracked through resolution

• Technical Troubleshooting & Support

• Troubleshoot issues across key systems: Microsoft 365/Entra ID environments, networking (VPN, firewalls, connectivity), endpoint and user-related escalations
• Collaborate with Infrastructure team members to resolve complex issues

• Infrastructure Operations Support

• Server patching and maintenance
• Backup monitoring and issue resolution (Veeam / VDC)
• System health monitoring and alert response
• Execute defined operational tasks and runbook procedures

• Documentation & Knowledge Management

• Create and maintain technical documentation, runbooks, and troubleshooting guides
• Contribute to knowledge sharing between Help Desk and Infrastructure teams
• Identify recurring issues and help document standard solutions

• Collaboration & Continuous Improvement

• Work closely with Help Desk to improve escalation quality and efficiency
• Participate in process improvements and operational maturity initiatives
• Support cross-team communication during incidents and changes
• Demonstrate continuous learning and development across supported systems and technologies
• Seek opportunities to learn from senior team members and expand technical skillsets across supported platforms

Minimum Skills And Qualifications

• Bachelor's degree in computer science, Information Technology, or related field (or certifications such as CompTIA Network+, Security+, or equivalent)
• 0–3 years of experience in IT support, systems administration, or related field
• Foundational understanding of: Microsoft 365 / identity concepts, basic networking (IP, DNS, VPN concepts), familiarity with cyber security principles
• Commitment to continuous learning and staying current with emerging technologies
• Strong troubleshooting and problem-solving skills
• Effective communication and documentation abilities
• Willingness to learn and grow in a fast-paced IT environment

Employee Benefits

• 401(k): Match and Employer Discretionary Contribution
• Health Insurance: Two options available, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year
• Dental & Vision Insurance: Comprehensive coverage options
• Financial Access: Credit Union membership is available
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability
• Educational Opportunities: Scholarship for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation