Cyber Operate Senior Manager- Identity

About the role

Deloitte helps organizations protect and grow their business by delivering risk management solutions across critical domains, including cyber. Within that environment, this role leads the delivery, growth, and continuous improvement of large-scale Identity and Access Management (IAM) managed services engagements. The Associate Vice President (AVP), IAM Managed Services will own delivery outcomes across the full IAM stack, including Identity Governance and Administration (IGA), Privileged Access Management (PAM), Access Management (SSO/MFA), and Directory Services, while also driving innovation, automation, account growth, and renewals for a large, complex client portfolio. Recruiting for this role ends on 12/31/2026. Deloitte's Cyber Operate team manages clients' critical cyber assets as a fully managed service or in partnership with client teams, delivering skilled talent, market-tested technologies, and proven processes across the identity lifecycle. Our Digital Identity managed services combine Identity Governance and Administration, Access Management, and Privileged Access Management into a single, turnkey offering that helps clients reduce risk, accelerate maturity, and operate with confidence at scale. This work helps clients strengthen service performance while operating more efficiently at scale.

Responsibilities

• Lead end-to-end delivery of Identity and Access Management managed services across Identity Governance and Administration, Privileged Access Management, Access Management, and Directory Services.
• Own service outcomes for blended onshore and offshore delivery teams, including service-level agreement and key performance indicator performance, service quality, staffing, and client satisfaction.
• Serve as the primary delivery relationship owner for assigned accounts; lead executive governance, status reporting, incident response, risk mitigation, and financial performance management.
• Drive service improvement through automation, tooling modernization, root-cause remediation, and adoption of identity-management practices across cloud, hybrid, and on-premises environments.
• Lead account expansion, contract renewals, and Requests for Proposal and Requests for Information activities, including solution scoping, staffing models, delivery approaches, and pricing.
• Mentor managers, leads, and engineers through career guidance, coaching, and performance management.

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced