CX UX Designer

Job#: 3044443 Job Description: UX Designer III Location: Stamford, Connecticut (Partial Remote - 3x/week onsite) Role Overview The CX/UX Designer shapes the end-to-end journeys that help customers discover, understand, and feel the value of what we offer, putting empathy for both prospective and existing customers at the center of every decision. This role blends journey mapping, service design, and visual storytelling to turn complex, cross-functional problems into clear, evidence-based design solutions. You will map experiences, uncover pain points, and develop opportunities for improvement. Success in this role means creating clearly mapped journeys, grounding design decisions in data, and bringing clarity to ambiguity through strong visual communication. Key Responsibilities Map current-state and future-state journeys across people, process, and technology.Identify pain points, unmet needs, risks, operational friction, and opportunities for improvement or innovation.Use Figma, FigJam, and PowerPoint to create clear, well-crafted, executive-ready design outputs.Manage pilots and experimentation to test user experience, iterate on designs, and launch projects with larger populations.Present complex ideas clearly and confidently to senior internal stakeholders and cross-functional teams.Help create clarity in ambiguous situations through strong visual communication, storytelling, and evidence-based recommendations.Support a team culture based on trust, constructive challenge, learning, and shared ownership of outcomes. Required Qualifications Experience: 5-7 years of experience in UX design, CX/service design, or journey mapping, ideally within a large, complex organization. Demonstrated experience designing and mapping end-to-end journeys that span multiple systems, teams, or channels. Experience running or contributing to usability testing, pilots, or experiments, with a track record of iterating designs based on results. Technical Skills: A portfolio demonstrating both the design craft (visual, interaction) and the strategic thinking (journey mapping, service blueprints, problem framing) behind the work is required. Preferred Qualifications Experience within telecom, financial services, healthcare, or a similar regulated or operational environment is a plus. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.