CX UX Designer

Location: Stamford, Connecticut (Partial Remote - 3x/week onsite)

About the role

The CX/UX Designer shapes the end-to-end journeys that help customers discover, understand, and feel the value of what we offer, putting empathy for both prospective and existing customers at the center of every decision. This role blends journey mapping, service design, and visual storytelling to turn complex, cross-functional problems into clear, evidence-based design solutions. You will map experiences, uncover pain points, and develop opportunities for improvement.

Responsibilities

• Map current-state and future-state journeys across people, process, and technology.
• Identify pain points, unmet needs, risks, operational friction, and opportunities for improvement or innovation.
• Use Figma, FigJam, and PowerPoint to create clear, well-crafted, executive-ready design outputs.
• Manage pilots and experimentation to test user experience, iterate on designs, and launch projects with larger populations.
• Present complex ideas clearly and confidently to senior internal stakeholders and cross-functional teams.
• Help create clarity in ambiguous situations through strong visual communication, storytelling, and evidence-based recommendations.
• Support a team culture based on trust, constructive challenge, learning, and shared ownership of outcomes.

Requirements

• 5-7 years of experience in UX design, CX/service design, or journey mapping, ideally within a large, complex organization.
• Demonstrated experience designing and mapping end-to-end journeys that span multiple systems, teams, or channels.
• Experience running or contributing to usability testing, pilots, or experiments, with a track record of iterating designs based on results.
• A portfolio demonstrating both the design craft (visual, interaction) and the strategic thinking (journey mapping, service blueprints, problem framing) behind the work is required.

Preferred Qualifications

• Experience within telecom, financial services, healthcare, or a similar regulated or operational environment is a plus.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, plus a certified Career Coach.